Resideo · 1 day ago
Technical Support Specialist I - Control 4
750 W John Carpenter Freeway, Irving, TX, 75039, US
Full-time
Onsite
Entry, Mid Level
$20.74/hr - $35.32/hr
2+ years expResideo is a global manufacturer and distributor of technology-driven sensing and control solutions. The Technical Support Specialist I will provide expert-level support for Control4 customers, handling technical inquiries, installation guidance, troubleshooting, and configuration support across a wide array of products and technologies.
Homeland SecuritySecurity
No H1B
Responsibilities
Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs
Providing basic support for 80+ third-party brands with limited or no formal training
Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions
Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more
Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers
Process product returns efficiently while ensuring adherence to technical verification protocols
Participate in beta testing of new products and solutions, providing actionable feedback to product teams
Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance
Qualification
Required
2+ years of professional experience installing and/or programming Control4 products
Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions
Experience troubleshooting across multiple product categories and technologies
Experience with IoT, audio/video, networking, home automation, and surveillance technologies
Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly
Exceptional English communication skills, both verbal and written, with a customer-first mindset
Preferred
Control4 Automation Programmer certification or Control4 Certified Technician certification
Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups
Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others
Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions
Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions
Benefits
Life and health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation & holidays
Company
Resideo
At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$600MKey Investors
CD&R LLP
2024-07-09Post Ipo Debt· $600M
2024-06-14Post Ipo Equity
2018-10-29IPO
Leadership Team
Kevin Prush
Vice President, Finance & CFO, ADI Global Distribution
Scott Harkins
Sr. Vice President Global Sales
Recent News
2025-12-05
2025-12-03
2025-12-02
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