Salesforce · 10 hours ago
Software Engineering Architect - Spiff
United States
Full-time
Remote
Senior Level, Lead/Staff
$218K/yr - $365K/yr
10+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. As a Software Engineering Architect focusing on Spiff, you will lead the architectural initiatives for Spiff's platform and services, ensuring scalability and integration within the Salesforce ecosystem.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Define and lead the technical strategy for Enterprise Scaling across the Spiff platform to onboard extra-large customers and handle massive transactional volume, specifically focusing on Incentive Compensation Management (ICM) calculation performance
Architect and implement advanced data strategies, including sharding, partitioning, and replication, to enable the database tier to scale horizontally and sustain the immense read/write throughput required by our largest customers
Design the application architecture to be highly decoupled, elastic, and leverage cloud-native patterns on Hyperforce (Salesforce's public cloud architecture) for high-performance, low-latency service operation
Establish system performance benchmarks and optimization roadmaps to consistently achieve industry-leading processing speed for complex compensation plan calculations
Partner with Salesforce Core Engineering teams to strategically embed Spiff functionality into core and near-core Salesforce components (e.g., Sales Cloud, CRM platform APIs)
Define the architecture and protocols necessary to enable easier adoption for existing and new customers by making Spiff's features natively accessible within the Salesforce user experience and data model
Design secure, high-throughput integration patterns (APIs, events, data synchronization) between Spiff’s services and the Salesforce platform, ensuring data consistency and adherence to Salesforce security standards
Use GenAI and ML architecture to enable proactive insights with respect to sales incentives for customers, such as predicting commission payouts, identifying sales goal misalignment, and recommending optimal compensation plan adjustments
Integrate Spiff's intelligent services with existing agents in the Salesforce Agentic Framework, ensuring the smooth flow of incentive data and calculated commission results to power CRM workflows and user-facing AI assistants
Architect and contribute to the GenAI research team to achieve consistently accurate results by implementing sophisticated data augmentation techniques, including Knowledge Graphs, Retrieval-Augmented Generation (RAG), and Vector Databases, to enhance data context and drive model performance
Qualification
Required
10+ years of experience in software engineering, with at least 3 years as a Software Engineering Architect for large-scale SaaS platforms
Demonstrated success architecting multi-tenant platforms for massive scale (1M+ users/transactions per day) at both the application and database tiers
Proven ability to design and implement robust, highly available microservices and distributed systems
Extensive experience with the full lifecycle of production-grade AI/ML model deployment and MLOps
A related technical degree required
Preferred
Direct experience with Salesforce architecture, Sales Cloud, or Hyperforce infrastructure
Expertise in Ruby on Rails, Elixir and related technologies
Experience supporting large scale applications in production environments
Demonstrated ability to lead technical strategy across multiple highly technical engineering teams
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase