Strategic Staffing Solutions ยท 21 hours ago
Change Manager
Irving, TX
Contract
Hybrid
Mid, Senior Level
$35/hr - $40/hrStrategic Staffing Solutions is seeking an experienced Change Implementation Manager to lead and manage client-facing implementations within a payments and merchant acquiring environment. This role serves as the primary point of contact for clients during onboarding and change initiatives, ensuring smooth transitions and successful delivery.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Lead end-to-end implementation and change management activities for merchant acquiring and payments clients
Serve as the primary client-facing contact, managing communication, expectations, and issue resolution throughout onboarding and change initiatives
Coordinate cross-functional teams including product, technology, operations, risk, and customer support to deliver implementations on time and within scope
Manage project plans, timelines, milestones, risks, and dependencies for multiple concurrent implementations
Support client onboarding, configuration, testing, and go-live activities
Leverage knowledge of payments platforms (FIS, Cybersource) to guide technical discussions and implementation decisions
Translate technical requirements into clear, client-friendly documentation and communication
Proactively identify risks, impacts, and change implications; develop mitigation plans as needed
Ensure a high level of customer satisfaction through proactive service, issue management, and follow-up
Maintain accurate project and implementation documentation and reporting
Qualification
Required
Experience working as an Implementation Manager, Change Manager, or Project Manager within payments or merchant acquiring environments
Strong knowledge of merchant acquiring, payment processing, and onboarding workflows
Hands-on experience with FIS and/or Cybersource tools or platforms
Strong client engagement and communication skills, with experience managing external stakeholders
Solid project management skills, including planning, execution, and risk management
Strong customer service mindset with the ability to manage escalations professionally
Proven stakeholder management skills across technical and business teams
Strong technical acumen, with the ability to understand and discuss system integrations and configurations
Preferred
Experience managing multiple implementations simultaneously
Familiarity with Agile or hybrid project delivery environments
Experience supporting enterprise or mid-market merchant clients
Knowledge of APIs, integrations, and payment gateway configurations
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
Founded in 1990
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
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