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VetEvolve · 1 day ago

Chadwell Animal Hospital Customer Service Representative

Chadwell Animal Hospital

Full-time

Onsite

Entry Level

$16/hr - $20/hr

1+ years exp

VetEvolve is a people-first organization that supports veterinary teams in delivering exceptional patient care. They are seeking a full-time Client Service Representative at Chadwell Animal Hospital to create a welcoming environment and ensure smooth operations while providing outstanding customer service to clients and their pets.

PetService IndustryStaffing AgencyVeterinary

Responsibilities

Answering phones and assisting clients with inquiries

Scheduling appointments and managing client appointments efficiently

Educating clients about our services and treatments, ensuring they have all the information they need to make informed decisions

Managing client communication by ensuring follow-ups and updates are delivered in a timely manner

Handling financial transactions and accurately processing payments

Qualification

Veterinary experienceCustomer service experienceCommunicationDetail-orientedTeam playerPositive attitudeOrganizational skills

Required

Excellent communication skills—you'll be the face and voice of our practice, so a friendly, professional demeanor is essential

Maturity and compassion—we're looking for someone who can empathize with clients, especially during times when their pets are unwell

Detail-oriented with strong organizational skills to keep everything running smoothly

A team player who is dependable, reliable, and enjoys working in a collaborative environment

A positive, 'can-do' attitude who goes above and beyond to create exceptional experiences for our clients and their pets

High school diploma or equivalent

Ability to walk, stand, and bend frequently

Preferred

Veterinary experience is preferred (1 year)

Customer service experience (2 years preferred)

Benefits

Scrub Allowance: Eligible on 1st day

Paid Holidays: 6 Paid Holidays (Eligible on 1st day)

Paid Time Off: 40 hours first year (accrued)

Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment

Supplemental Insurance:(e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment

401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained

Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount