Motive · 1 day ago
Installations Specialist
United States
Full-time
Onsite
Mid Level
$60K/yr - $75K/yrMotive is a company that empowers physical operations with innovative tools for safety and productivity. They are seeking an Installation Specialist responsible for installing, maintaining, and repairing telematics devices in customer vehicles, ensuring high-quality workmanship and customer satisfaction.
Computer Software
No H1B
Responsibilities
Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets
Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments
Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices
Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations
Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction
Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues
Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders
Qualification
Required
High school diploma or equivalent
Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries
Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams
Valid driver's license and clean driving record
Must be able to lift and move objects up to 50 lbs
Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces
Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries
Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment
Excellent communication skills, capable of effectively training customers and collaborating with internal teams
Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules
A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems
Benefits
Health, pharmacy, optical and dental care benefits
Paid time off
Sick time off
Short term and long term disability coverage
Life insurance
401k contribution
Company
Motive
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.
Founded in 2013
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shoaib Makani
Co-founder and CEO
Obaid Khan
Co-Founder and Chief Operating Officer
Recent News
Game Industry Business
2024-04-13
Company data provided by crunchbase