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CrossCountry Mortgage, LLC · 10 hours ago

Customer Service Representative

Westlake, OH

Full-time

Onsite

Entry Level

1+ years exp

CrossCountry Mortgage, LLC is the nation's leading distributed retail mortgage lender with a strong culture of employee engagement and support. The Customer Service Representative role is designed for individuals starting their careers in the mortgage industry, focusing on providing exceptional customer service and support to Licensed Loan Officers.

FinanceFinancial ServicesLendingMortgage

Responsibilities

Take inbound leads via corporate phone system

Gather basic customer information and identify customer needs

Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system

Utilize corporate training methods and tactics in converting potential prospects to CCM customers

Schedule initial appointments as well as maintaining database to ensure customer service expectations are met

Appropriately classify and distinguish each lead contacted

Manage high volume of incoming phone calls

Apply training to live interactions with CCM clients both internally and externally

Qualification

Customer serviceTelemarketing experienceMicrosoft Office SuiteCommunication skillsTime management

Required

High School diploma or equivalent

1 year of experience as a telemarketer or similar sales/customer service role

Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook)

Excellent communication and customer service skills

Excellent prioritization and time management skills

Benefits

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Company

CrossCountry Mortgage, LLC

Glassdoor3.5

Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.

Founded in 2003

Cleveland, Ohio, USA

5001-10000 employees