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ClearBridge Technology Group · 2 days ago

Contact Center Tester

United States

Contract

Remote

Mid Level

$61/hr - $61/hr

3+ years exp

ClearBridge Technology Group is a leading consulting firm seeking Contact Center Testers for a client project. The role involves maintaining functional and technical design documentation for Amazon Connect and Verint platforms, creating test plans, and participating in deployment testing.

Information Technology

Responsibilities

Completion and ongoing maintenance of functional design documentation and technical design documentation for the customers Amazon Connect and Verint contact center platforms and other connected and integrated applications

Create and maintain test plans and testing results for all changes being deployed to the contact center environment

Occasionally participate in pre and post deployment testing which take place overnight PST hours

Qualification

Amazon Connect testingVerint testingTest case executionTechnical documentationEnd-to-end testing

Required

3 – 5 years of overall experience

Experience executing test cases, test scripts and test scenarios for enterprise applications

Experience testing Amazon Connect and Verint contact center solutions

Experience executing tests that validate end-to-end customer journeys in Amazon Connect to include, Contact flows / IVR logic, prompts, menus, Queues, routing profiles, call transfers, conference behavior, etc

Experience executing tests for the agent experience in Amazon Connect to include, agent desktop behavior, CTI behaviors, etc

Experience writing comprehensive technical documentation of contact center systems, specifically Amazon Connect and Verint

Benefits

Excellent Benefits And Compensation Packages

Company

ClearBridge Technology Group

ClearBridge is a technology consulting and staffing company that helps customers meet strategic technology, business, and staffing challenges with comprehensive service offerings, including staff augmentation, professional services support, custom project teams, project management, and business analysis and strategy.

Founded in 2005

Billerica, Massachusetts, USA

51-200 employees