Southeast Primary Care Partners ยท 9 hours ago
Patient Service Representative (PSR)
Cumming, GA
Part-time
Onsite
Entry Level
1+ years expSoutheast Primary Care Partners is seeking a dedicated and compassionate Patient Service Representative to join their healthcare team. The role involves serving as the primary point of contact for patients, ensuring a positive experience through exceptional customer service, scheduling appointments, and managing patient records.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Greets patients as they arrive and manages 20-minute wait time
Assists patient with intake processes including copying required documents
Collects co-payments, co-insurance and deductibles and issues receipts
Manages cashier box and daily deposits according to company policies
Processes walk-in patients and visitors
Answers phones and schedules appointments (special focus on physician requested return visits)
Schedules referrals as indicated
Assists with patient outreach as applicable (e.g., next-day reminders, AWV support)
Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed in timely manner
Performs all other related duties as assigned
Qualification
Required
High school graduate or GED required
One year of related work experience including data entry
Working knowledge of medical office procedures and medical terminology
Ability to accurately sort and file materials by alphabetic or numeric systems
Effective communication and customer service skills required (AIDET)
Successful initial competency assessment, following rotational training
Excellent interpersonal skills
Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
Must be detail-oriented and highly organized
Firm grasp on administrative processes, and organizational policies
Knowledge of patient care and examination procedures
Must be able to maintain confidentiality at all times
Microsoft Office Suite
Proficient in patient check in, check out and referral process
Ability to lift up to 50 pounds
Ability to push or pull heavy objects using up to 50 pounds of force
Ability to sit for extended periods of time
Ability to stand for extended periods of time
Ability to use fine motor skills to operate office equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Ability to travel to multiple locations to support business needs as required
Preferred
ICD-10 and CPT experience preferred
Company
Southeast Primary Care Partners
SPCP partners with primary care providers to expand access to high-quality care and to improve the health of the communities they serve.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-08Private Equity
Leadership Team
Josh Dahl
Chief Financial Officer
Joe Felger ITIL, PMP, CISO
Vice President/CIO Information Technology, CISO
Recent News
Atlanta Business Chronicle
2025-03-07
Company data provided by crunchbase