Apply on Employer Site

ADI Global Distribution · 1 day ago

Technical Support Specialist I - Control 4

Irving, TX

Full-time

Onsite

Entry, Mid Level

$20/hr - $35/hr

2+ years exp

ADI Global Distribution is a leading global wholesale distributor serving commercial and residential markets. The Technical Support Specialist I will provide expert-level support for Control4 customers, handling technical inquiries, installation guidance, troubleshooting, and configuration support across a wide range of products and technologies.

ElectronicsHardwareManufacturingSecurityWholesale

H1B Sponsor Likely

Responsibilities

Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs

Providing basic support for 80+ third-party brands with limited or no formal training

Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions

Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more

Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers

Process product returns efficiently while ensuring adherence to technical verification protocols

Participate in beta testing of new products and solutions, providing actionable feedback to product teams

Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance

Qualification

Control4 installation experienceTroubleshooting skillsIoT technologiesAdvanced networking knowledgeAudio/video systems experienceControl4 certificationEnglish communication skillsProblem-solving skills

Required

2+ years of professional experience installing and/or programming Control4 products

Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions

Experience troubleshooting across multiple product categories and technologies

Experience with IoT, audio/video, networking, home automation, and surveillance technologies

Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly

Exceptional English communication skills, both verbal and written, with a customer-first mindset

Preferred

Control4 Automation Programmer certification or Control4 Certified Technician certification

Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups

Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others

Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions

Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions

Benefits

Competitive salary and comprehensive benefits package.

Opportunities for professional development and career advancement.

Collaborative work environment with access to cutting-edge technology.

Company

ADI Global Distribution

ADI | Snap One is a premier distributor serving 110,000+ customers worldwide with comprehensive security, audiovisual, and smart living solutions.

Founded in 1987

Melville, New York, USA

1001-5000 employees

https://www.adiglobal.com/

H1B Sponsorship

ADI Global Distribution has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)