City of Amarillo · 3 days ago
INFRASTRUCTURE ENGINEER I
Amarillo, TX
Full-time
Onsite
Mid Level
$70K/yr - $70K/yr
3+ years expThe City of Amarillo is committed to providing high-quality services to the community, and they are seeking an IT Infrastructure Engineer I to build, supervise, and maintain the city's IT infrastructure with a focus on network engineering. The ideal candidate will demonstrate technical expertise in deploying network solutions to ensure high availability, optimal performance, and security.
GovernmentNon ProfitPublic SafetySocial Assistance
Responsibilities
Maintain, monitor, and support the infrastructure environment and/or facilities of the Regional Crime Center
Collaborate with law enforcement personnel to understand specific technical needs and requirements for crime center operations
Work closely with crime center staff and engineers to ensure seamless integration of technology solutions to enhance crime prevention and investigation capabilities
Configure and manage specialized infrastructure components tailored for crime center activities, such as video surveillance systems, data analytics tools, and evidence management systems
May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
Works with project teams to understand business needs. May work with engineers to understand technical requirements
Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes
Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization) as applicable
Installs, configures, and maintains approved system hardware and software components
Maintains structured cabling systems, telecom systems, WAN, LAN, Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols
Monitors hardware/software activities and resource utilization for capacity planning
Identifies problems and optimizes performance, as needed
Participates in testing efforts. Provides feedback on test results
Monitors ticketing queue and responds to service requests or incidents
Provides Level 1-2 production support. Troubleshoots problems by analyzing root causes and evaluating multiple options
Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented
Adheres to policies, procedures, and standards
Documents new or modified functions, modules, and test activities/results according to specified guidelines
Coordinates installation and maintenance work with outside vendors as needed
Participates in a 24/7, 365-day on-call rotation schedule, with 30-minute response times
Performs other job-related duties as assigned
Qualification
Required
Must be near or local to Amarillo TX, not remote
Associates degree in Computer Science, Information Systems Management, or related field required. Alternatively, an equivalent combination of education and experience, providing the applicant with the needed knowledge, skills and abilities required to succeed in the role will be considered
Possess a minimum of 3 years of progressive computer-related experience, including technical support within a multi-system environment
Due to the level of access to potentially sensitive information, successful completion of a criminal background check is required. Background check must confirm eligibility for Criminal Justice Information Services (CJIS) system access and CJIS eligibility must be maintained for the duration of employment
Must be able to participate in an after-hours on call rotation and work extended hours when necessary
Valid Texas Driver's License required
Proven skills performing basic management and troubleshooting of Microsoft Windows Server, Exchange, VMware and VDI, storage systems, backup and recovery, load balancers, firewalls, and data networking components
Solid work experience in the administration and performance tuning of Microsoft Active Directory, VMware administration, network infrastructure, experience with monitoring systems and tools, and a solid knowledge of the OSI network and TCP/IP layers
Basic knowledge of current Windows Server, including local user/group management, security policy, task scheduler, event logs, performance monitoring, group policy, PowerShell remoting, file/share permissions
Basic knowledge in Active Directory, DNS, OU design and management, AD Site design, Group Policy, AD security, AD certificate services, LDAP, Kerberos, Global Catalog, WINS, DHCP, DFS, FRS, AD troubleshooting, AD recovery and AD related Federated setup
Data networking knowledge with bridging, switching, routing, routing protocols, OSI Model, TCP/IP, and Optical Transport
Written and verbal communication skills, good judgment, high ethical standards, and a strong work ethic are a must
Must be able to interact effectively with employees at all levels of the organization
Preferred
Prior experience in a Public Safety or local government environment is preferred
Company
City of Amarillo
City of Amarillo is a government organization that offers a range of public services for the improvement and development of the region.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Gagnon
CIO
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