Midwest Refrigerated Services · 9 hours ago
Customer Service Supervisor
Beloit, WI
Full-time
Onsite
Mid LevelMidwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. The Customer Service Supervisor is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, interacting with all staff members and ensuring efficient operations.
Freight ServiceWarehousing
Responsibilities
Customer service for facility customers & problem resolution
Schedule inbound and outbound delivery appointments
Manage the paperwork flow between the shipping & receiving office and warehouse
Mediate to resolve driver problems with loads
Accurately process paperwork in the computer system – order and receipt entry
Communicate effectively
Perform such duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by management
Enforce company and customer inbound/outbound policies and procedures with office staff
Manage office staff so everyone is on task and work is getting completed
Office staff training
Assure that all MRS policies and procedures are followed
Provide input and recommends disciplinary actions when necessary
Participates in the hiring of new office staff
Monitor employee performance and coach for improvement
Food Safety / Food Defense
Pallet Management
Qualification
Required
High School Diploma or equivalent
Strong computer skills and etiquette
Strong phone skills and etiquette
Good problem solving and decision making skills
Positive attitude
Basic math and reading skills
Be able to follow instructions closely
Be able to function effectively in a team and fast pace environment
Ability to work with different levels of management
Ability to read/write in English
Preferred
SAP experience not required but helpful
Benefits
Medical
Dental
Vision
Flex Spending Account
Dependent Care Flex Spending Account
Critical Illness
Identity Theft
Accident
Hospital Indemnity
Company paid life insurance
Company paid short-term disability
Company paid long term disability
401K plan with company match
Paid Time Off (PTO)
Holiday Pay (with 2 Floating Holidays)
Referral Bonuses
Access to the EAP program
Company
Midwest Refrigerated Services
MRS is a full-service 3PL company providing integrated frozen and refrigerated logistics and distribution services for the food industry.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Pomeroy
Chief Financial Officer
Recent News
Company data provided by crunchbase