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Sarnova · 21 hours ago

Customer Billing Analyst

Columbus, Ohio Metropolitan Area

Full-time

Hybrid

Mid Level

3+ years exp

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets. The position is responsible for assessing customers' creditworthiness and managing billing discrepancies while collaborating with internal teams to ensure timely payment collection.

Health CareHealth DiagnosticsMedical Device

Responsibilities

Work with our customers and account managers to resolve all billing issues in a responsive and professional manner

Research discrepancies between the customers’ records and expectations with the Company’s records

Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company

Actively collect payments from customers in a timely manner

Lower the Company’s exposure to bad debt through consistent and diligent adherence to our collection policy

Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers

Ensure the timely communication of monthly statements using our customers’ preferred method (mail, fax or e-mail)

Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.) to our customers

Additional job duties as assigned

Qualification

B2B collections experienceIntegrated accounting systemExcel proficiencyCustomer service orientationAccountability for resultsGoal-centered motivationEffective communicationDetail-orientedWork independently