ALLO Fiber · 21 hours ago
MSP Help Desk Technician
WI
Full-time
Hybrid
New Grad, Entry LevelALLO Communications is a company dedicated to community engagement and support. They are seeking a Help Desk Technician to provide technical assistance, troubleshoot, and upgrade software and hardware systems for various businesses.
Communications InfrastructureMobileTelecommunications
Responsibilities
Diagnose and resolve network issues, configure operating systems, and use remote desktop tools to provide timely technical support
Communicate effectively with clients via email, chat, and phone to understand issues and provide clear guidance
Deliver timely and accurate solutions to customer technical issues while maintaining a high standard of service and client satisfaction
Prioritize and manage support tickets based on business impact, ticket age, and scope of impact
Travel to customer sites to troubleshoot and resolve issues when remote support options are unsuccessful or not feasible
Qualification
Required
Bachelor's degree or equivalent combination of education and experience in a related field such as Computer Science, Information Technology, or Software Engineering
Strong analytical and problem-solving skills with the ability to communicate technical information clearly and concisely
Strong interpersonal skills with the ability to collaborate effectively, resolve conflicts, and work in a team-oriented environment
Demonstrated time management, organizational, and prioritization skills in a fast-paced work environment
Excellent verbal and written communication skills for both internal and customer-facing interactions, including training and support
Ability to communicate effectively with both technical and non-technical audiences
Ability to influence and collaborate with cross-functional stakeholders while maintaining positive working relationships
Ability to remain professional, adaptable, and approachable in a dynamic work environment
Ability to remain stationary for extended periods of time
Ability to communicate information effectively
Ability to bend, kneel, stand, and perform physical tasks as required
Preferred
Microsoft or comparable technical certifications are preferred
Relevant professional experience performing similar essential duties and or working within a related industry
Benefits
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
Company
ALLO Fiber
Since 2003, ALLO has provided cutting-edge Internet, TV, and Phone solutions across our communities.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$866.19MKey Investors
CalixNebraska Public Service CommissionSDC Capital Partners
2023-07-14Debt Financing· $650M
2023-06-28Grant· $11.05M
2020-10-05Private Equity· $197M
Leadership Team
B
Brad Moline
President
Recent News
MarketScreener
2025-10-18
2025-06-25
2025-06-05
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