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FIRST · 1 day ago

Team Lead, Event Management

United States

Full-time

Remote

Senior Level, Lead/Staff

$100K/yr - $130K/yr

8+ years exp

FIRST is a leading global brand experience agency serving clients across various industries. The Team Lead for Event Management will oversee team operations and manage key business relationships while collaborating closely with the Team Manager to ensure effective client account strategies and team performance.

Events

Responsibilities

Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture

Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process

Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules, and approve monthly expenses

Ensure the team maintains strong, positive relationships with clients

Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning

FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible

Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale

Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes

Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions

Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change

Refine and drive best practice; ensure team adheres to firm’s SOP and compliance requirements

Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis

Qualification

Event management experiencePeople management experienceProject management skillsVenue sourcing experienceEvent technology experienceClient management skillsLeadership skillsCommunication skillsNegotiation skillsSelf-starterAdaptability

Required

8-10+ years' event management experience, preferably in the financial services industry or a corporate environment

Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences

Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required

Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required

Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required

Extensive experience in working with and managing senior clients

Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values

Advanced project management skills with the ability to manage multiple projects simultaneously

Excellent written and oral communication skills at all levels

Strong proficiency with Microsoft Office, specifically Excel

Extensive industry knowledge of new suppliers, venues, services, and best practices

Strong client management skills with the ability to influence and lead by example, fostering a positive environment

Ability to create best practice and take on new initiatives independently

Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles

Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

Leadership/influencing/negotiation and decision-making skills

Ability to travel 10% of the time

Preferred

Bachelor's degree preferred

People management experience preferred

Benefits

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)

401 (k)

Five Flexible Spending Accounts Options

Generous Paid Time Off Allowance

Employee Assistance Program (EAP)

Life, Disability & Pet Coverages

Wellness Stipend

Mobile Phone Allowance

Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more

Aura Identity Theft Protection

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.