Senior Machine Learning Engineer jobs in United States
info-icon
This job has closed.
company-logo

ServiceNow · 14 hours ago

Senior Machine Learning Engineer

positionMountain View, CA
timeFull-time
remoteHybrid
senioritySenior Level

ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to work smarter and faster. They are seeking a Senior Machine Learning Engineer to improve a search-based question answering platform, focusing on enhancing search relevance and developing innovative ranking features.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Craft new ranking features and optimizing existing ones to enhance relevance metrics
Develop algorithm framework to support diversified ranking features
Design platform and tooling to enable parallel ranking experiments
Develop metrics to evaluate ranking performance

Qualification

Information retrieval techniquesMachine learning ranking modelsText processingNatural language understandingGolang

Required

First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
Background in text processing, information retrieval, natural language understanding, or machine learning

Preferred

Experience in Golang

Company

ServiceNow

twittertwittertwitter
Glassdoor4.4
company-logo
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
dateFounded in 2004
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)

Funding

Current Stage
Public Company
Total Funding
$83.7M
Key Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M

Leadership Team

leader-logo
Bill McDermott
Chairman and CEO
linkedin
leader-logo
Pat Casey
Chief Technology Officer & EVP of DevOps
linkedin

Recent News

GlobeNewswire
Apiiro Achieves 104% ARR Growth in 2025 as Fortune 500 Adopt Agentic AppSec to Reduce Massive Risk Across the Software Development Lifecycle
2026-01-09
Sourcery
FOMO: All the deals you missed in December
2026-01-07
PE Hub
One Equity Partners to sell Armis stake in $7bn deal
2026-01-07
Company data provided by crunchbase