SERVPRO Bloomfield/Enfield · 9 hours ago
Senior Commercial Loss Project Manager
Gallatin, TN
Full-time
Onsite
Senior Level, Lead/Staff
15+ years expServpro Industries, LLC is a leader in fire and water cleanup and restoration services. They are seeking a Senior Commercial Large Loss Project Manager who will manage large loss assignments and ensure effective communication with clients and franchises, while overseeing project compliance and documentation.
ConsumerCustomer ServiceJanitorial Service
Responsibilities
Provides dispatch assistance to the Customer Care Center upon request 24/7/365
Communicates Job File Requirements to Operators
Provide Project Oversight on all Projects over $1,000,000 throughout the US as assigned by the Director. Work in Conjunction with initially assigned territorial CLLD PM on these projects
Ability to provide oversight on Multiple Projects in Excess of $ 1.000,000 each and complex in nature
Responsible for daily documentation of job progress, including: Labor and subcontract progress
Utilizes Time and Material software to provide real-time and accurate information
Responsible for completing Weekly Job Status reports with overview of every project that is assigned
Maintains a Weekly Call and Updated Written Report with the FCM for each region that is assigned
Monitors, reviews, and verifies scope and estimates for operational and pricing agreement compliance
Works in conjunction with the National Accounts Sales division to oversee and confirm that contract agreements are being followed
Ensures that carrier is notified of job progress and any reserve variance. Status Updates Weekly to CLLD support staff on National Accounts Projects
Provides constructive review and critique of estimates to Operators
Advises Operator on best practices, processes, and equipment options
Assists in settling job site issues and/or concerns and general project oversight
Advises Operator to utilize Resource Center Preferred Vendors or other Operators for subcontract work
Works with the Operators and CLLD to qualify and maintain National Subcontractors
Secures and review completed Job File Documentation from the Operator and assist Operator in collections as needed
Actively and consistently supports all efforts to simplify and enhance the Franchise and customer experience
Provides consulting services for insurance companies
Completes and submits Expense Reports timely after incurred and maintain credit card for travel expenses as provided by company
Provide Oversight and Field Training for CLLD PM’s as assigned by the Director
Ability to read and understand Local and National Building Codes as applied in Municipalities, Counties and States across the United States
Provides Quarterly contact by telephone to LLRT Members as assigned by the Director
Develops and presents classroom training as requested by the Training Department and Insurance Clients
Travels to Storm Sites as assigned by the Director to assist in securing Projects and making certain that all documentation is in place
Work with all HQ Filed Consultants to ensure proper procedures are being followed by the traveling Franchise Teams in a named storm event
Qualification
Required
Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
Minimum 10 years of experience in property claim adjusting and/or restoration, with a minimum of 15 years in commercial and large loss restoration and reconstruction management
Proficient with the Microsoft Office Suite Applications, including MS-Word, MS-Excel, MS-PowerPoint, and MS-Outlook
Must have a working knowledge of Xactimate Estimating and T&M Invoicing with a complete understanding of proper documentation
Must have an understanding of Property Insurance Coverage and Limitations
Excellent oral and written communication skills. Able to present information to other individuals and groups
Institute of Inspection Cleaning and Restoration (IICRC) and Water Restoration Technician (WRT) certifications required or the ability to obtain within first year of employment. Testing and renewal fees not reimbursed by SERVPRO®
Preferred
Certificates or certifications earned in specific business functions or practices, customer-focused processes, or software applications a plus
Bachelor's degree in Business or equivalent combination of education and relevant work-related experience preferred
Benefits
Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program
Company
SERVPRO Bloomfield/Enfield
SERVPRO of Bloomfield/Enfield understands the stress and worry you have when your home or business experiences fire, storm, flood, wind, snow, or other damage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase