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Chase · 10 hours ago

Technology Support Director - Mission Control

3424 Peachtree Rd Ne, Atlanta, GA, 30326, US

Full-time

Onsite

Mid, Senior Level

$190K/yr - $260K/yr

7+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Technology Support Director - Mission Control, you will lead teams ensuring the operational stability, availability, and performance of production services, while fostering a culture of continuous improvement.

BankingFinancial Services

Responsibilities

Directly manage multiple areas with strategic and transactional focus to enable technology support teams to deliver end-to-end application or infrastructure service delivery for the successful business operations of the firm

Develop and oversee policies and procedures to ensure operational stability and availability

Develop and oversee monitoring of production environments for anomalies, address issues, and lead evolution utilizing standard observability tools

Ensure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process until service is restored

Oversee incident, problem, and change management in support of full stack technology systems, applications, or infrastructure