Apply on Employer Site

USClaims · 10 hours ago

IT Support Specialist

Boca Raton, FL

Full-time

Onsite

Senior Level

5+ years exp

US Claims is a leading provider of advances to personal injury victims and their families, and they are seeking an experienced IT Support Specialist to join their team. The role involves providing technical assistance to end-users, diagnosing and resolving issues related to hardware, software, and network connectivity, and collaborating with the IT team to enhance overall support operations.

B2CFinanceFinancial ServicesLegal

Comp. & Benefits

Responsibilities

Work closely with the I.T Director and MSP to provide timely and effective technical assistance to end-users across the organization, addressing issues related to hardware, software, and network connectivity, ensuring smooth day-to-day operations

Collaborate closely with the Support Manager and MSP to escalate and coordinate the resolution of complex issues

Serve as a point of contact for end-users seeking technical assistance through phone, email, or in-person

Diagnose and resolve hardware, software, and network-related issues efficiently to minimize user downtime

Provide step-by-step guidance to end-users for troubleshooting common problems independently

Log and maintain detailed records of each user interaction, including problem description, steps taken, and solutions provided

Assist in setting up and configuring user accounts and permissions

Provide computer orientation to new and existing company staff

Assist in the installation, configuration, and maintenance of hardware, software, and network equipment, including software upgrades and troubleshooting compatibility issues

Participate in the planning and execution of network upgrades, patches, and system enhancements

Collaborate with the IT team to identify trends in technical issues and suggest improvements to prevent recurring problems

Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network

Stay current with industry trends and best practices to enhance technical skills and knowledge

Strong customer service skills

Create Detailed SOP's

Other duties as assigned

Qualification

Technical SupportTroubleshootingWindows Operating SystemsMicrosoft 365AzureActive DirectoryNetwork ProtocolsMicrosoft DefenderSOP CreationKNOWBE4Communication SkillsProblem-Solving SkillsCollaboration

Required

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience

5 years of experience in technical support or IT operations roles

Proficiency in troubleshooting hardware, software, and network-related issues

Familiarity with Windows operating systems, Microsoft 365, Azure and Active Directory

Familiarity with Microsoft Defender for endpoint

Basic understanding of network protocols, routing, and switching

Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users

Strong problem-solving skills and the ability to work independently or as part of a team

Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues

Ability to learn and support new systems and applications

Preferred

Experience working in a collaborative environment with third-party service providers or MSPs is advantageous

Experience with KNOWBE4

Company

USClaims

USClaims is a pre-settlement financing firm offering financial services to personal injury victims of auto accidents, workplace and construction accidents, premises liability, and medical malpractice.

Founded in 1996

Delray Beach, Florida, USA

51-200 employees