American Express · 1 day ago
Associate - Tech Ops Engineering
Phoenix, AZ
Full-time
Hybrid
Mid Level
$78K/yr - $125K/yr
3+ years expAmerican Express is a company with a long history of innovation and a commitment to its customers and employees. They are seeking an Associate - Tech Ops Engineering who will be responsible for ensuring the performance, availability, and reliability of web applications, while also driving automation and collaborating with various technology partners to improve operational efficiency.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance
Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures
Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues
Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications
Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle
Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency
Mentoring your peers and demonstrate a passion for continuous learning environment for the team
Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering
Drive automation and ensure automated test scripts are completed for new features
Good attitude, communication, willingness to learn and collaborate
Bring a culture of innovation, ideas, and continuous improvement
Challenging status quo, demonstrate risk taking, and implement creative ideas
Continuously improve automated remediation tasks to ensure the highest levels of availability
Qualification
Required
BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 3+ years of work experience in Site Reliability Engineering / Application Support (SRE/AS) supporting Full-stack applications
Development or support of Java/J2EE/REACT JS applications, and Node applications
Hands on experience with frameworks - Spring Boot, Vertex, NodeJS
Experience in designing mission critical highly available enterprise applications
Hand on experience with performance testing framework design, tuning Java applications
Experience managing relational and NoSQL databases such as DB2, Postgres, Mongo, Couchbase, Cassandra etc
Strong knowledge of Linux internals and experience managing Linux systems in high traffic environments
Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment
Experience with Splunk and/or ELK. Hands on experience on configuring Splunk, Grafana dashboards, Elastalert, OpenSearch, etc
Good understanding of cloud technologies - Kubernetes, OpenShift, Docker etc
Good understand of GraphQL – Query and resolver
Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
Monitoring and analyzing PMI data
Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc
Understanding of using Agile Practices in Operations teams
Experience in handling DDoS/BOT attack and different security remediations
Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
Working experience on network rules creation, load balancer configurations, network packet analysis
Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc
Open to work in 24/7 or on-call working environment
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-09
2026-01-09
The Motley Fool
2026-01-06
Company data provided by crunchbase