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WM India · 1 day ago

Account Associate II

Phoenix, AZ, United States

Full-time

Onsite

Entry Level

1+ years exp

WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking an Account Associate II to manage existing business relationships and achieve budgeted retention goals. The role involves using a consultative approach to retain and grow revenues from commercial customers while ensuring customer satisfaction through effective communication and negotiation.

Information Technology & Services

Responsibilities

Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships

Aligns WM products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills

Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills

Resolves challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues

Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority

Collaborates with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate

Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)

Prepares reports as needed and/or handle general administrative duties as appropriate

Qualification

Account managementCustomer relationship managementNegotiation skillsSalesforce.comMulti-taskingTime managementCommunication skillsTeam collaboration

Required

Education: High School Diploma or GED (accredited)

Experience: One (1) year of WM experience or five (5) years of business-to-business account management experience at a proficient level (in addition to education requirement)

Ability to effectively convert customer cancellation requests into long term relationships

Ability to effectively build relationships across a wide variety of business types

Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament

Proficient in time management and in computer skills – Word, Excel, Power Point, etc

Positive attitude that enjoys assisting and providing solutions to others

High impact communication in written and verbal manner

Ability to adapt to change and manage multiple priorities

Ability to negotiate effectively

Ability to utilize sound business practices

Ability to work independently and as part of a team