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Entergy · 16 hours ago

Supv, Revenue Assurance

Hammond, LA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Entergy is a utility company focused on safeguarding and optimizing revenue streams. The Supervisor, Revenue Assurance will lead a team to identify and mitigate revenue losses, ensure billing accuracy, and enhance financial performance through data analytics and collaboration with senior leadership.

Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform

No H1B

Responsibilities

Lead, mentor, and develop a team of Revenue Assurance professionals fostering a culture of accountability, collaboration, and continuous improvement

Set performance goals for team, monitor progress, and conduct regular performance reviews

Work closely with AMOC, Field Metering, billing, finance, and customer service teams to ensure revenue assurance initiatives have cross-functional support

Collaborate with legal and regulatory teams to ensure revenue assurance activities comply with regulations, relevant laws, and utility standards

Work with the AMOC and other advanced metering groups to stay current with meter technology

Identify areas of potential revenue leakage, such as meter inaccuracies, energy theft, and billing discrepancies, and develop targeted initiatives to address the issues

Interface with customers, corporate security, and law enforcement when required. Explain technical problems to customer and/or account representatives. Resolve Public Service Commission, City Counsel, and executive complaints

Responsible for compliance and adherence to regulatory rules and guidelines, SOX rules, and other company policies

Develop and monitor key performance indicators (KPIs) to track performance and efficiency of revenue assurance processes

Ability to conduct root cause analysis on accounts to effectively reduce errors and improve processes

Resolve escalated customer complaints that require high level review; develop ongoing strategy and effectively communicate to impacted groups

Improve customer satisfaction efforts through proactive communication with customers and ensure revenue is not adversely impacted due to process failures or human error

Lead initiatives to automate, improve, and streamline revenue assurance processes/activities leveraging technology and advanced data analytics to reduce manual intervention and enhance accuracy

Collaborate with specialized enterprise teams such as the AI team and M2C Data and Analytics team to utilize advanced data analytics tools and techniques to detect patterns of revenue loss and monitor the effectiveness of the revenue protection measures

Qualification

Revenue AssuranceData AnalyticsLeadershipMeter Data Management SoftwareUtility ConceptsIT Service ManagementInterpersonal SkillsOrganizational SkillsProblem-SolvingCommunication Skills

Required

Bachelor's Degree in Computer Science, Management Information Systems, Engineering, Accounting, Economics or equivalent computer or business-related degree from an accredited college or university

At least 10 years field experience required (operations, distribution, customer service and/or related experience)

Requires broad and comprehensive understanding of different systems, theories, and practices

Strong ability to apply broad industry and commercial awareness to drive financial and operational performance

Demonstrated exceptional leadership ability

Excellent interpersonal skills; team player

Strong organizational skills with ability to lead multiple workgroups simultaneously

Strong knowledge of utility and metering concepts

Knowledge of IT networks, utility business process, customer operations, policies, procedures, standards, tools, technology, and systems environment

Experience leading cross-functional teams to service internal customers

Ability to resolve issues by leveraging resources throughout the organization

Outstanding written and verbal skills including the ability to clearly communicate and express self well in groups and one on one conversations

The ability to communicate technical subject matter to less technical stakeholders

The ability to influence others with or without direct authority

Strong problem-solving capability including strong critical thinking and questioning attitude skills

Understanding of Change Management and Configuration Management principles and the ability to apply those principles to technology implementation

Skills necessary to manage projects on schedule, within scope, and within financial targets and report progress

Intermediate to advanced proficiency in analytical tools including Microsoft Office applications such as Word, Excel, PowerPoint, and Project

Understanding and the ability to work with Smart Grid, Distribution Automation, Automated Metering, and/or GPS based technologies

Preferred

Master's Degree desired

5+ years' experience in operations management, with a focus on utility field operations, metering, or customer service

Knowledge of AMI and Smart Grid network management tools--specifically knowledge of Meter Data Management Software (MDMS) Energy IP, AMI Head-end System (HES) UIQ, SAP-CCS, Maximo, MV-90, ESRI ArcGIS, etc

Knowledge of IT Service Management practices and ITIL