Oncourse Home Solutions ยท 1 day ago
Lead, Provider Performance
Naperville, IL
Full-time
Hybrid
Senior Level
$54K/yr - $77K/yr
5+ years expOncourse Home Solutions (OHS) is a people-centric organization dedicated to providing home solutions across the U.S. The Provider Performance Lead is responsible for managing the performance of service providers, focusing on enhancing service quality and supporting network growth through effective provider relationship management.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Establish and maintain business relationships with key 3rd party provider personnel at the operations, management, and owner levels
Provide departmental updates, metrics reporting and data insights regarding provider and territorial performance
Provide recommendations to the Field Operations Leadership team for operational improvement opportunities
Establish business relationships necessary to receiving, gathering, and aggregating performance inputs that support provider management opportunities necessary to ensuring efficient operation of internal business processes
Develop reporting and process analytics that identify favorable and unfavorable trends in claims and provider performance
Assist in the resolution of customer escalations by taking necessary corrective actions with providers to prevent re-occurrence
Qualification
Required
5+ years of progressive customer service experience or equivalent/related work experience
3+ years plumbing, HVAC, and/or electrical trades experience
3+ years home utility/repair program field support
Previous experience with external business relationship management, claims, and provider support functions
2+ years demonstrated training, monitoring, and coaching to deliver results for multiple business groups
Repair trades (HVAC, appliance, plumbing, electrical trades, etc.)
4+ years demonstrated accountability monitoring
4+ years demonstrated relationship management experience
In depth knowledge of outside water and sewer, HVAC, appliances, electrical trades, or plumbing
Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook)
Able to learn and maneuver different software systems uses to perform daily jobs
Bachelor's degree in business or related field preferred or equivalent experience required
High school diploma, GED, or equivalent and five (5+) years of experience in related business environment
Benefits
Healthcare
Life insurance
Paid time off
Retirement
Commuter benefits
Education reimbursement
Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
501-1000 employees
H1B Sponsorship
Oncourse Home Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
2025-08-26
Company data provided by crunchbase