Security Service Federal Credit Union · 1 day ago
Call Center Sales Representative-Inbound
San Antonio, TX
Full-time
Onsite
Mid Level
3+ years expSecurity Service Federal Credit Union is seeking a Call Center Sales Representative to promote and sell their products and services to members. The role involves providing exceptional service, processing transactions accurately, and meeting sales goals while fostering long-term member relationships.
Financial Services
Responsibilities
Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels
Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests
Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller
Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities
Thoroughly and consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations
Supports SSFCU’s vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services
Proactively recommends products and services to enhance the member experience that will contribute to our growth and profitability
Responsible for meeting all established sales goals on Member Sales Team
Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values
Qualification
Required
High school diploma or equivalent
Minimum of three (3) years of call center experience or financial institution or comparable experience in sales, customer service and cash handling
Able to operate a personal computer and good knowledge of Word, Excel, and Internet
High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills
Able to function with minimum supervision
Able to work and multitask in high volume sales environment
Preferred
Successful completion of MCC Center Career Path
Excellent problem solving skills
Passion and desire to educate and promote products and services
Time management skills to include being timely and efficient in all aspects of job
Thorough knowledge and understanding of federal, state and NCUA regulations
Company
Security Service Federal Credit Union
Security Service Federal Credit Union gives financial products and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Leek
Executive Vice President / Chief Operating Officer
Recent News
Seattle TechFlash
2025-06-10
Business Insider
2024-04-08
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