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Harvard University · 11 hours ago

Digital Product Manager

Cambridge, MA

Full-time

Hybrid

Mid Level

3+ years exp

Harvard University is a prestigious institution dedicated to creating a diverse and welcoming environment. The Digital Product Manager role is key in shaping and optimizing digital experiences across channels, requiring strategic thinking and hands-on execution to meet member needs and support operational goals.

EducationHigher EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations

Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality

Conduct competitive analysis and monitor industry trends to inform product decisions

Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices

Use data, insights, and member feedback to identify pain points and prioritize improvements

Translate strategy into user stories, acceptance criteria, and functional requirements

Lead backlog prioritization and planning for digital initiatives

Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders

Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts

Analyze data to identify friction points, validate hypotheses, and inform continuous improvement

Subject-matter expert for the credit union’s digital banking platform

Primary point of contact for internal stakeholders regarding digital features and enhancements

Manage relationships with digital banking platforms, fintech partners, and third-party vendors

Lead cross-functional initiatives that require coordination across multiple teams, ensuring alignment and clear communication

Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality

Ensure compliance with regulatory, security, and risk requirements

Qualification

Product ManagementDigital ExperienceAgile PracticesData AnalysisStakeholder ManagementAnalytical MindsetUX/Product DesignFinancial Services Experience