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Credit Union of Colorado · 1 day ago

Business Process Architect

Denver, CO

Full-time

Hybrid

Mid, Senior Level

$101K/yr - $126K/yr

6+ years exp

Credit Union of Colorado is seeking a Business Process Architect who will be responsible for designing, analyzing, and optimizing business processes to enhance efficiency and member satisfaction. The role involves leading process improvement initiatives, collaborating with various departments, and ensuring compliance with organizational goals and regulations.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Lead enterprise process improvement discipline (Center of Excellence, Champions) & develop/execute on a 1-to-3-year roadmap aligned with organizational strategic goals

Develops reports and recommendations based on process metrics for stakeholders, organizational leaders, and others as needed

Analyze current business processes and workflows to identify inefficiencies and areas for improvement

Design and recommend streamlined processes that enhance operational efficiency and member experience

Develop process documentation, including flowcharts, diagrams, and standard operating procedures

Monitor and analyze process data, identifying trends and proposing solutions for process improvement

Lead (in a matrix environment) cross-functional teams to evaluate workflows, identify bottlenecks and propose innovative solutions to improve productivity and quality

Work closely with departmental leaders and staff to gather requirements and understand process needs

Facilitate workshops and meetings to discuss process changes, gather feedback, and drive consensus

Lead or participate in process improvement projects, ensuring they are completed on time and within budget

Develop project plans, timelines, and milestones, and manage resources effectively

Establish key performance indicators (KPIs) to measure the effectiveness of implemented processes

Monitor and analyze process performance data and make recommendations for continuous improvement

Ensure training plans are developed and delivered to support smooth adoption of new processes and technologies

Manage change initiatives, including communication plans and stakeholder engagement strategies

Ensure all processes comply with relevant regulations, standards, and credit union policies

Identify and mitigate risks associated with process changes or new implementations

Evaluate and recommend technological solutions that support process improvements and operational goals

Work with IT and vendors to implement and integrate new tools and systems

Qualification

Business Process ArchitectureProcess ImprovementProject ManagementBusiness Architecture CertificationProcess Modeling SoftwareAnalytical SkillsCommunication SkillsInterpersonal Skills

Required

Bachelor's degree (B.A.) from four-year college or university in business administration, management, Information Technology, or a related field

Minimum of six (6) years of experience in business process architecture, process improvement, or a related role, preferably within a financial services or credit union environment

Business Architecture Professional Certificate or similar credential required

Strong understanding of business process modeling techniques and tools

Proven experience with project management methodologies and tools

Excellent analytical, problem-solving, and decision-making skills

Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders

Proficiency in process modeling software (e.g., Visio, Nintex) and other relevant tools