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Enlyte · 1 day ago

Vendor Relations Manager

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $100K/yr

5+ years exp

Enlyte is a company that combines innovative technology, clinical expertise, and human compassion to assist individuals recovering from workplace injuries or auto accidents. The Vendor Relations Manager will oversee contractual requirements, manage vendor activities, and drive operational excellence while fostering continuous improvement within the team.

Information ServicesInformation TechnologySoftware

Responsibilities

Own the contractual requirements including, but not limited to service level agreements, volume, and forecasting by program, business unit, and specific service line

Understand service level agreements and reporting requirements that demonstrate achieving specific contractual requirements

Provide thought leadership that leads to operational excellence and comprehensive program management

Actively manage vendor headcount, access control, and connectivity profiles for our offshore partners

Leads and support process improvement activities

Manage all activities related to vendor spending including opening purchase orders and tracking spend by program, business unit and line of service

Support and actively participates in retrospective(s) with peer group to foster a culture of continuous improvement

Work with internal partners to collect, analyze, and solve operational issues

Contributes to the development of technical standards and procedures at the division level

Work with business unit managers and senior leaders to influence systems design and development, to properly account for production needs

Manage KPIs for vendor teams and report on these KPIs to internal and external business partners

Define and track operational metrics

Produce weekly, monthly, and quarterly performance reporting outlining vendor program performance by program, business unit, and line of business

Qualification

Vendor managementAnalytical skillsMicrosoft Office expertiseSalesforceSharePointTableau/Power BIHealthcare experienceStrategic planningIntellectual curiosityProblem-solvingInterpersonal skillsCommunication skillsCreativitySelf-motivationFlexibility