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Cumming Group · 1 day ago

IT Hardware Technician

Columbia, SC

Full-time

Onsite

New Grad, Entry Level

$20.72/hr - $26.23/hr

0+ years exp

Cumming Group is one of the fastest-growing project and cost management consultancies in the United States, offering exciting projects in a dynamic environment. They are currently hiring an IT Hardware Technician to provide internal support by imaging, configuring, and shipping Windows laptops, as well as troubleshooting hardware and software issues.

Construction

Growth Opportunities

Responsibilities

Image, configure and ship Windows 11 laptops

Follow company processes and checklists to complete tasks consistently an accurately

Configure Microsoft Office 365, including Outlook, Teams, and OneDrive

Install 3rd party software

Update the inventory system in relationship to the equipment being processed

Work within our I.T. ticketing system to update laptop deployment tickets assigned to you

Communicate via Email, MS Teams, ticketing system, phone, and in person within our I.T. team as well as Team Members across our company

As needed, remote into Team Members computers while on the phone with them to assist with final setup, software installs, troubleshooting and resolving issues

Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc

Create shipping labels using UPS WorldShip, box laptops, peripherals, and other equipment

Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs

Accurately document instances of hardware failure, repair, installation, and removal

Work in an I.T. helpdesk environment, including learning troubleshooting skills to assist with helpdesk matters

Escalate tickets as necessary

Additional duties may include processing, shipping and receiving of cell phones, computer accessories, printers, etc

Other duties as assigned

Attendance at work during normal business hours

Qualification

Windows 10 OSHardware repairMicrosoft Office 365Active DirectoryCustomer serviceTroubleshooting skillsMulti-taskingOrganizational skillsCommunication skills