Field Service Engineer jobs in United States
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10Beauty · 10 hours ago

Field Service Engineer

positionNew York, New York, United States
timeFull-time
remoteHybrid
seniorityMid Level
money$80K/yr - $100K/yr
date3+ years exp

10Beauty is a robotics startup based in Burlington, MA, focused on building the world’s first fully autonomous manicure machine. They are seeking an energetic Field Service Engineer to install, troubleshoot, and support machine functionality at customer locations across the US.

BeautyConsumer GoodsCosmeticsManufacturingRetail TechnologyRobotics
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H1B Sponsor Likelynote

Responsibilities

Own setup and installation of machines at customer stores
Diagnose and repair machines at customer locations or remove/replace machines for external repair
Perform routine maintenance and preventative checks and calibrations to ensure optimal equipment performance
Communicate with internal and external customers to ensure alignment across all interested parties
Create a Support library through clear process/procedure documentation crafting and updating
Maintain detailed records of service calls, repairs, and training
Work with cross-functional engineering teams to influence and improve the design of the robotic system
Drive peak organizational performance through effective feedback, accountability and teamwork
Travel: Up to 50% in the continental US

Qualification

Robotics systemsElectro-mechanical systemsNetworking protocolsProblem analysisCustomer serviceCommunication skillsTeamworkAdaptability

Required

BS Engineering with 3+ years of robotics/automation/systems engineering experience
Strong knowledge of electro-mechanical systems, software, and networking
Strong network background with an understanding of networking protocols (TCP/IP, DNS, DHCP) and infrastructure to ensure reliable system connectivity
Demonstrated ability to analyze complex issues, diagnose problems, and implement effective solutions
Clear and effective communication, with technical and non-technical colleagues, and experience providing professional customer service with a focus on customer satisfaction
Ability to work in diverse environments and adjust to changing needs and technical challenges
An unwavering pursuit of innovation

Benefits

Equity
Benefits

Company

10Beauty

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10Beauty builds a definitive intelligent beauty company with a full manicure machine.
dateFounded in 2018
location
Burlington, Massachusetts, USA
people-size11-50 employees
web-link
https://www.10beauty.co

H1B Sponsorship

10Beauty has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)

Funding

Current Stage
Early Stage
Total Funding
$20.97M
Key Investors
Shine Capital
2024-02-06Series A· $17M
2020-07-23Seed· $1.08M
2020-03-23Seed· $2.89M

Leadership Team

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Alexander Shashou
CEO
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Justin Effron
Co-CEO
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Recent News

Daily Mail
Women are turning to robot manicures so they don't have to TIP their nail techs
2024-05-23
The Business Journals
This robot will give you a full manicure
2024-04-08
The Business Journals
Burlington beauty startup 10Beauty has a manicure robot - Bizwomen
2024-04-08
Company data provided by crunchbase