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Jukebox Health · 2 days ago

Program Success Manager

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $110K/yr

4+ years exp

Jukebox Health is a fast-growing healthcare services company that aims to empower individuals to live safer and healthier lives at home. They are seeking a Program Success Manager to oversee the performance and revenue outcomes of their HCBS programs, focusing on identifying bottlenecks, developing scalable solutions, and driving improvements in program KPIs and revenue.

Health CareWellness

Responsibilities

Own the full pipeline and revenue performance of assigned HCBS programs, tracking all metrics from referral to case completion

Monitor program health metrics and proactively identify when KPIs are not meeting expectations; diagnose root causes (internal vs. programmatic) and develop improvement plans

Ensure program performance is well-publicized and communicated regularly to internal stakeholders and leadership

Build and maintain comprehensive reporting dashboards to provide visibility into program status, bottlenecks, and revenue impact

Identify and manage program bottlenecks by developing and implementing scalable escalation protocols

Design systematic approaches to case management challenges moving beyond rote, case-by-case outreach to create repeatable, measurable processes

Partner with Operations to develop improvement initiatives, track progress, and see them through to completion

Gather and analyze data on bottleneck patterns to inform strategic decisions and process enhancements

Hold revenue responsibility for assigned HCBS programs, prioritizing efforts based on revenue impact and strategic importance

Identify and execute on market expansion opportunities in collaboration with the GTM team

Develop evidence-based approaches to case prioritization translating detailed case data into actionable, prioritized systems

Execute on GTM strategy to drive program growth and member engagement

Qualification

Revenue responsibilityAnalytical skillsProcess improvementHealthcare experienceCross-functional collaborationCRM toolsStartup experienceCommunication skillsAttention to detail