BlackRock · 1 day ago
Associate, Dynamics Enablement
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $120K/yr
2+ years expBlackRock is dedicated to enhancing client experiences and is seeking a motivated Associate for their Dynamics Enablement team. This role focuses on supporting users of the Microsoft Dynamics CRM platform by providing training, resolving issues, and enhancing support documentation.
Asset ManagementCrowdfundingFinancial ServicesFinTechReal Estate Investment
Responsibilities
Provide training and ongoing support to team members using the CRM system, ensuring they understand how to effectively leverage its tools and capabilities
Create, update, and maintain necessary documentation, videos, and guides for releases; Provide ongoing functional trainings, e.g. features releases and office hours
Collect and analyze customer feedback from user chats, super user community, usage analytics, ticket insights, using insights to make recommendations for service improvements and product enhancements
Triage support tickets to ensure timely and effective resolution; Collaborate with other teams to address and resolve complex issues
Support the onboarding process for new users including system setup and access, documentation, training, etc
Develop and provide metrics in a timely manner to track the overall support performance, identify trends / themes or areas for improvement in support, documentation or training
Qualification
Required
2+ years' experience with Microsoft Dynamics CRM is essential
Strong communication skills and ability to communicate technical information clearly and concisely to non-technical audiences
Proven customer service skills and ability to communicate effectively with users, listen to their needs and provide empathetic and helpful problem solving and support
Problem solving skills and the ability to identify, analyze and resolve issues in a timely and efficient manner
Strong written and verbal communication and excellent presentation skills
Excellent organization skills and time management
Experience in organizational change management
Experience working on enterprise wide or global programs of work
Strong analytical skills to be able to analyze data and identify trends to identify areas of opportunity for training or potential feature enhancements
Preferred
Experience with Service Now is a plus
Benefits
Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
10001+ employees
H1B Sponsorship
BlackRock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (34)
2023 (8)
2022 (37)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Andrew Leba
Vice President & Legal Counsel
Mike Strug
Vice President
Recent News
Crowdfund Insider
2026-01-09
caixinglobal.com
2026-01-09
Company data provided by crunchbase