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LogixHealth · 11 hours ago

Part Time Bilingual Call Center Representative

Dania, FL

Part-time

Onsite

Entry Level

1+ years exp

LogixHealth is a leading provider of software-enabled revenue cycle management services. As a Part Time Bilingual Call Center Representative, you will provide support and service to patients via telephone, fax, and mail, ensuring high levels of customer satisfaction.

Health CareHospital

Hiring Manager

Judy Lai

Responsibilities

Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards

Retrieve voice messages from mail box and return patient calls within 24 hours

Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person

Provide patient with their claim balance as requested

Update patient’s insurance information in the system and then re-bill to the new insurance carrier

Perform daily mailings of letters to patients and HCFA claim forms

Qualification

Customer service experienceBilingual (English/Spanish)MS Teams proficiencyWord processing skillsSpreadsheet skillsData entry skillsHealthcare revenue cycle knowledgeCommunication skillsProblem-solving ability