IT Support Specialist L3 jobs in United States
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Milestone Technologies, Inc. · 10 hours ago

IT Support Specialist L3

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$35/hr - $42/hr
date1+ years exp

Milestone Technologies is a global IT managed services firm focused on driving digital transformation and operational agility for its clients. The IT Support Specialist Level 3 will collaborate with employees to resolve technical issues, act as an escalation point for front-line support, and perform project-based work to improve IT systems.

Application Performance ManagementConsumer ElectronicsInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
Act as an escalation point for front-line IT support
Perform project-based work to improve IT and systems
Image Mac, Windows, and Linux computers and configure these computers for employees
Manage IT assets and inventory
Deploy software
Help with A/V setup for internal events
Assist with desktop automation
Help train and mentor other IT employees
Showcase your knowledge by training other employees on new applications, hardware, and more

Qualification

End-user support experienceCommand-line Unix/LinuxMDM systemsPowerShell administrationActive Directory administrationExperience troubleshooting Chrome OSGsuite AdministrationA/V setup experienceTechnical trainingCertificationProblem solving skills

Required

1-2 years' work experience in a technical support or helpdesk environment
A drive to assist customers and solve their technical problems
End-user support experience for MacOS or Windows
Experience with MDM systems
Experience troubleshooting Chrome OS
Command-line Unix/Linux experience (Shell scripting)
Experience building Windows images
PowerShell and Active Directory administration understanding
Experience using Atlassian products before, especially JIRA
Great problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
Experience in Gsuite Administration
PowerShell and Active Directory administration understanding
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Ability to work weekend days
Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
Be a serious A/V geek!
You have a history of expanding your knowledge via technical training and certification

Company

Milestone Technologies, Inc.

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Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
dateFounded in 1997
location
Fremont, California, USA
people-size1001-5000 employees
web-link
http://www.milestonepowered.com

H1B Sponsorship

Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
$42.5M
Key Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M

Leadership Team

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Sameer Kishore
President and Chief Executive Officer
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Mayank K Agrawal
Chief Financial Officer
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Recent News

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Company data provided by crunchbase