itD ยท 5 days ago
Project Coordinator IV - Remote (6005)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expitD is a consulting and software development company seeking a Product Operations Specialist to lead and support complex product and regulatory operations initiatives. This role is crucial for driving operational excellence by collaborating with cross-functional teams to enhance product quality and user experience across large-scale platforms.
ConsultingInformation TechnologyIT ManagementProfessional ServicesSaaSSoftwareSoftware Engineering
No H1B
Responsibilities
Lead and support execution strategy across multiple product and platform initiatives, including launching new (0-to-1) efforts, accelerating delivery, and improving product quality and outcomes
Design, implement, and continuously improve operational processes for incident detection, regression management, and reliability workflows
Collect, analyze, and interpret product and operational data to identify trends, risks, and actionable insights that inform business decisions
Develop reports, dashboards, and visualizations to clearly communicate findings and support stakeholder decision-making
Drive program management activities by identifying opportunities, anticipating challenges, predicting roadblocks, and executing mitigation plans
Proactively assess program and operational risks, define priorities, and communicate tradeoffs and updates to cross-functional stakeholders
Strengthen collaboration across product, engineering, legal, and operations teams to maintain alignment on priorities, execution plans, and product vision
Attend regular internal practice community meetings
Collaborate with your itD practice team on industry thought leadership
Complete client case studies and learning material (blogs, media material)
Build out material to contribute to the Digital Transformation practice
Attend internal itD networking events (in person and virtual)
Work with leadership on career fast-track opportunities
Qualification
Required
8+ years of experience in consulting, strategy, operations, product operations, or equivalent program management roles
Proven experience supporting reliability initiatives and data incident investigations
Demonstrated ability to manage external vendors and partners to deliver operational excellence in incident response and reliability programs
Strong experience designing, implementing, and continuously improving complex operational processes and workflows
Advanced stakeholder management skills with demonstrated success driving cross-functional collaboration
Strong analytical and critical-thinking skills with experience leveraging data to anticipate issues and drive solutions
Proven ability to manage risk, resolve conflicts, set priorities, and communicate effectively across diverse teams
Bachelor's degree in a relevant field (e.g., business, operations, finance, marketing, or project management) or equivalent work experience required
Preferred
Experience with data visualization and reporting tools
Prior Product Operations (Prod Ops) background
Experience supporting regression management, SEV handling, or operational reliability programs
Demonstrated ability to synthesize operational data and influence product or process improvements
Benefits
Comprehensive medical benefits
401k plan
Paid holidays
Medical
Dental
Vision
Life insurance
Networking & career learning and development programs
Company
itD
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Valerie Risch
VP of Enterprise Collaboration Solutions
Raju Kotha
Director - Application Delivery
Recent News
2024-12-13
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