FirstKey Homes · 1 day ago
Service Coordinator (Contract)
Atlanta, Georgia, United States
Contract
Onsite
Entry Level
1+ years expFirstKey Homes is a company focused on service operations, and they are seeking a Service Coordinator to support service requests and ensure efficient communication between residents, service teams, and vendors. The role involves managing work orders, scheduling, and maintaining resident satisfaction through effective coordination and follow-ups.
Property ManagementReal EstateRentalRental Property
Responsibilities
Coordinate and manage service requests by accurately entering, scheduling, updating, and closing work orders, while assigning technicians and vendors for efficient routing and timely service
Serve as the primary point of contact for residents, managing service requests, scheduling, and follow-ups via phone, email, and resident tickets
Respond to and manage resident service tickets, addressing resident inquiries, escalating urgent issues, and ensuring timely follow-ups
Collaborate cross-functionally with service teams and property operations to ensure a seamless resident experience and timely issue resolution
Communicate with vendors and service teams, confirming work order assignments, verifying work completion, and resolving scheduling conflicts
Monitor work order progress and follow up on outstanding service requests, escalating as needed to the Service Manager or Lead Technician
Use Power BI and other reporting tools to track service trends, assess response times, and provide insights on operational needs
Identify scheduling gaps, delays, or inefficiencies, bringing them to the attention of the Service Manager and/or Lead Technician
Maintain accurate records in work order systems, ensuring compliance with company policies and reporting requirements
Support the Service Manager and Lead Technicians with data entry, performance tracking, and service-related administrative tasks as needed
Additional duties may be assigned as needed
Qualification
Required
High School Diploma or equivalent required
1+ years of experience in an administrative, customer service, or operations support role
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Experience managing work orders, scheduling, and coordinating service tasks
Exposure to data tracking and reporting tools (Power BI preferred) for monitoring service trends and operational insights
Strong verbal and written communication skills, with the ability to interact professionally with residents, service teams, and vendors
Service Operations Support – Understanding of work order processes, scheduling, and vendor coordination
Customer Service – Knowledge of resident needs, service expectations, and issue resolution best practices
Data Tracking & Reporting – Exposure to analyzing service trends, response times, and work order efficiency using tools like Power BI
Work Order & Service Systems – Familiarity with platforms for managing service requests and resident interactions
Administrative & Clerical – Knowledge of data entry, record-keeping, scheduling, and workflow coordination
High-Volume Communication – Ability to handle a large number of calls, emails, and resident inquiries professionally and efficiently
Time Management – Strong ability to prioritize multiple service requests, administrative tasks, and scheduling in a fast-paced environment
Data Analysis & Reporting – Basic proficiency in Power BI or similar reporting tools to track service trends and operational performance
Attention to Detail – Ensures accurate data entry, scheduling, and tracking of work orders and service requests
Problem-Solving – Quickly identifies service delays or issues and escalates them appropriately
Vendor & Technician Coordination – Ability to schedule, track, and follow up on service tasks with efficiency
Resident-Focused Approach – Committed to delivering excellent resident service and satisfaction
Technical Proficiency – Familiarity with service management platforms such as Yardi, Facilgo, customer service software, or similar systems
Collaboration & Teamwork – Works effectively with service teams, vendors, and internal stakeholders to ensure smooth service operations
Highly Organized – Ability to manage multiple priorities, keep detailed records, and ensure timely follow-ups
Resident-Focused – Committed to delivering excellent resident service and a seamless resident experience
Proactive & Detail-Oriented – Identifies service gaps, inefficiencies, or escalations and ensures timely resolution
Dependable & Reliable – Follows through on assigned tasks with accuracy and consistency
Tech-Savvy & Data-Driven – Comfortable using digital tools, reporting systems (Power BI), and work order platforms
Strong Communication Skills – Able to interact effectively with residents, service teams, vendors, and internal teams
Collaborative & Team-Oriented – Works cross-functionally to support service operations and resident needs
High Energy & Drive – Thrives in a fast-paced, high-contact role with frequent calls, scheduling, and system interactions
Adaptable & Resilient – Remains flexible and responsive in a dynamic work environment
Preferred
Experience in property management, real estate, or service operations
Familiarity with work order and customer service management systems
Bilingual in Spanish (reading & writing) preferred
Knowledge of basic service and repair terminology (e.g., HVAC, plumbing, electrical)
Experience in a fast-paced, high-growth environment with high-volume resident or customer interactions
Company
FirstKey Homes
FirstKey Homes is a property management firm that offers rental home properties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Colleen Keating
CEO
Teri Miller
Chief Financial Officer
Recent News
2025-04-01
2025-03-21
Birmingham Business Journal
2025-01-14
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