Apply on Employer Site

Gundersen Health System · 2 days ago

IT Support Technician Associate

Wisconsin

Full-time

Hybrid

New Grad, Entry Level

Gundersen Health System is a not-for-profit, patient-centered healthcare network seeking an IT Support Technician Associate to provide first level support for IT systems, hardware, mobile devices, and software. The role involves diagnosing and resolving technical issues while delivering excellent customer service and collaborating with internal teams and external vendors.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Deliver empathetic, clear, and timely communication to end-users

Assist end-users with basic troubleshooting steps and educate them on best practices for IT security and software usage

Utilize downtime between phone calls to assist end users on self-service queue

Provide remote support for hardware, software, and network related issues

Handle user authentication issues, password resets, and access permissions

Maintain accurate documentation of incidents, solutions

Utilize documentation and procedures to solve technical problems

Report issues to IT teams and departments to resolve issues efficiently

Other duties as assigned

Qualification

IT SupportCustomer ServiceTroubleshootingDocumentationMulti-tasking

Required

Associate degree required or equivalent years of experience and education

Valid Driver's License (DL)

Strong customer service and multi-tasking experience

Ability to work well in a fast paced working environment

Preferred

Prior IT Support/Helpdesk work experience preferred

Benefits

Competitive Benefits: We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

Work-Life Balance: We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

Professional Development: Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

Diversity, Equity & Inclusion: We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

Additional Perks: Enjoy an 18% discount on your Verizon data plan and a 20% discount on Gundersen services not covered by insurance

Company

Gundersen Health System

Glassdoor3.8

Gundersen Health System provides quality health services through a comprehensive health network.

Founded in 1891

La Crosse, Wisconsin, USA

5001-10000 employees

https://www.gundersenhealth.org

H1B Sponsorship

Gundersen Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (6)

2023 (7)

2022 (10)

2021 (11)

2020 (4)