Customer Service Supervisor - Calcutta jobs in United States
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Youngstown Area Goodwill Industries · 1 day ago

Customer Service Supervisor - Calcutta

positionCalcutta, OH
timePart-time
remoteOnsite
seniorityMid Level
money$13/hr - $13/hr

Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Calcutta, OH, focusing on delivering exceptional customer experiences while overseeing daily operations.

CharityRetail

Responsibilities

Supervise and train customer service representatives to ensure excellent service standards
Handle customer inquiries, complaints, and escalations with professionalism and empathy
Oversee cash register operations, including transaction accuracy and cash handling procedures
Maintain a clean, organized, and welcoming sales floor and checkout area
Assist with scheduling and coordinating staff to meet store needs
Collaborate with management to achieve sales and operational goals
Ensure compliance with store policies and safety standards

Qualification

Customer service experienceLeadership skillsCash handlingInterpersonal skillsCommunication skills

Required

Proven leadership skills with the ability to motivate and guide a team
Excellent interpersonal and communication skills
Ability to stand for extended periods and lift up to 20 pounds
Reliable with a strong commitment to punctuality and consistent attendance
No criminal background that would be incompatible with a retail environment (background check required)
Proficiency in basic math and cash handling

Preferred

Previous supervisory experience in retail or customer service

Company

Youngstown Area Goodwill Industries

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The Youngstown Area Goodwill exists because we believe in the value of people and the power of work.
dateFounded in 1893
location
Youngstown, Ohio, USA
people-size201-500 employees
web-link
https://goodwillyoungstown.org

Funding

Current Stage
Growth Stage
Total Funding
$0.6M
Key Investors
Appalachian Regional CommissionYoungstown Foundation
2025-09-24Grant· $0.5M
2024-12-12Grant· $0.1M

Recent News

Business Journal Daily | The Youngstown Publishing Company
Goodwill Launching Thrift Trail to Unite Local Nonprofits
2025-11-28
Business Journal Daily | The Youngstown Publishing Company
Goodwill, Mercy Health Partner to Support Patients, Families
2025-10-05
Business Journal Daily | The Youngstown Publishing Company
Youngstown Area Goodwill Launches Pickup Service
2025-09-25
Company data provided by crunchbase