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Zigabyte · 22 hours ago

Help Desk Technician I - II

Montgomery, AL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Zigabyte Corporation is seeking a Help Desk Technician to join their Field Assistance Services team located at Gunter AFB, Alabama. The role involves providing 24/7 help desk support for various Air Force systems and troubleshooting technical issues for field users worldwide.

ConsultingIndustrial AutomationProject ManagementSecurity

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide help desk support for all supported applications via phone/email

Troubleshoot/diagnose customer technical issues using all available resources

Collect necessary information from customers to effectively escalate unresolved issues if needed

Thorough documentation within Remedy Ticket Management System

Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail

Maintain current knowledge of relevant technologies

Additional responsibilities as assigned by management

Qualification

Technical support experienceTroubleshooting skillsCustomer service experienceRemedy Ticket Management SystemBESPIN applicationsCMOSLOGMODAnalytical skillsCommunication skillsInterpersonal skillsTime managementAttention to detail

Required

Two + years providing effective customer service or help desk support to external customers

Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software

Excellent communication and problem-solving/trouble shooting skills

Willing to work overtime, holidays, and weekends when necessary

Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent time management skills and attention to detail

Ability to prioritize tasks and to delegate them when appropriate

Ability to function well in a high-paced and at times stressful environment

Strong analytical and problem-solving skills

Preferred

Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience

Experience using/supporting one or more of the below systems: Business and Enterprise System Product Innovation (BESPIN) applications, Cargo Movement Operations System (CMOS), Logistics Module (LOGMOD)