ServiceNow · 11 hours ago
Customer Success Advocate
West Palm Beach, FL
Full-time
Hybrid
New Grad, Entry LevelServiceNow is a global market leader in AI-enhanced technology, aiming to transform how organizations work. The Customer Success Advocate role involves responding to customer inquiries about training services, improving training processes, and ensuring the smooth delivery of training programs.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Respond to all incoming customer, partner, and internal sales team requests and enquiries related to training services and provide clients with information on available classes and training services
Develop and improve processes for the smooth implementation of training programmes
Solve logistical and training class delivery issues as quickly as possible with minimum impact to participants
Handle questions and requests via phone and email related to training offerings and policies and procedures, providing excellent customer service
Create and maintain training schedules across various locations and delivery formats. Ensure systems are up to date with information to publish offerings internally and externally
Consistently maintain accuracy of data in relation to all aspects of training coordination such as class scheduling, registrations, rosters, attendance and distribution of training materials
Work to timescales and processes for training event coordination and logistics, ensuring quality and consistency of training events, developing plans and processes as required
Report, compile and distribute training information internally and externally, ensuring this is accurate, complete, and free from errors
Serves as contact for ServiceNow Authorized Training Partners (ATP), providing responsive support as necessary
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Experience in coordinating global training events
A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment
Demonstrated experience creating and/or improving operational processes
Detail orientation and advanced organizational skills
Data entry and handling skills to a high level of accuracy
Excellent written and verbal communication skills
Ability to resolve client issues and escalate when appropriate
Intermediate to advanced MS Office skills; skilled at using Outlook, experience with learning management systems beneficial
Preferred
Fluency in European languages in addition to English helpful, but not essential
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase