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Constellation · 1 day ago

Account Manager (Multiple levels)

Kennett Square, PA

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $88K/yr

2+ years exp

Constellation is the nation's largest producer of clean, carbon-free energy, focused on accelerating the transition to a carbon-free future. They are seeking an Account Manager to provide post-deal and pre-deal support for the sales team and assigned customers, ensuring a best-in-class customer experience through effective communication and issue resolution.

EnergyNatural ResourcesRenewable Energy

Comp. & Benefits

Responsibilities

Deliver best-in-class post deal solutions and demonstrates expert skills to assist customers/brokers with issue resolution

Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding

Effectively navigate and consistently produce energy prices and contracts for customers and brokers

Act as internal deal coordinator to resolve issues and support renewals and new business as needed

Knowledge of systems/processes as well products/services to ensure a best in class customer experience

Demonstrate proficiency with downstream systems, including billing, to pull reports needed to resolve post-deal issues

Demonstrates proactive behaviors to strengthen customer relationships

Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues

Demonstrates the ability to communicate effectively in person, on the phone, or via email

Travel required as necessary to meet business needs

In-person attendance for training, all-hands meetings, and other meaningful engagements

Provides post deal solutions and demonstrates advanced skills to assist customers and partners with issue resolution

Maintains effective working relationships with cross-functional teams and strong understanding of operational processes, validation points, and downstream systems to pull reports needed for resolution of post-deal issues

Maintains a strong understanding of systems and ability to enter and maintain opportunities, pull reports, price products, and generate contracts across multiple regions

Effectively navigate and consistently produce pricing and contracting for all standard and most non-standard requests

Internal deal lead to clear issues and obtain approvals for pricing and contracting

Will support renewals and new business as needed

Maintain general knowledge of sustainability products and solutions to connect customers with appropriate technical teams for their business needs

Exhibits strong knowledge of systems/processes as well products/services to ensure a best in class customer experience

Participates in efforts to enhance and improve processes and systems to better serve our customers/brokers

Displays consistent proactive behaviors to strengthen customer relationships

Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues

Communicate effectively and comfortably with minimal guidance or support from sales team in person, on the phone, or via email to keep customers and other team members informed of status updates or known issues

Travel required as necessary to meet business needs

In-person attendance for training, all-hands meetings, and other meaningful engagements

Qualification

Account ManagementEnergy Industry experienceAnalytical skillsCommunication skillsMicrosoft Office SuiteCustomer service experienceExcel proficiencyProblem-solvingTime managementRelationship buildingFlexibility

Required

Bachelor's degree in Business and 2-years experience, in lieu of degree 6-years experience

Proficient in Microsoft Office Suite

Effective written and oral communication skills

Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making

Ability to effectively build and maintain relationships with internal and external customers

Flexibility to handle multiple daily deadlines and adapt to changing priorities

Bachelor's degree and 5-years relevant experience, in lieu of degree 9 years of relevant experience

Demonstrated strong skills with all Microsoft Office Suite

Demonstrated excellent written and oral communication skills

Proven ability to take initiative and work independently, with strong time management skills and the ability to prioritize tasks and meet deadlines

Preferred

Energy Industry experience - Natural Gas experience, highly preferred

Previous Account Management experience

Intermediate Excel proficiency highly preferred - such as pivot tables, v-lookups

3+ years direct customer service experience

Benefits

Competitive compensation and benefits

Bonus program

401(k) with company match

Employee stock purchase program

Comprehensive medical, dental and vision benefits

Robust wellness program

Paid time off for vacation, holidays, and sick days

Company

Constellation

Glassdoor3.8

Constellation Energy Corporation (Nasdaq: CEG), a Fortune 200 company headquartered in Baltimore, is the nation’s largest producer of reliable, emissions-free energy and a leading energy supplier to businesses, homes and public sector customers nationwide, including three-fourths of Fortune 100 companies.

Founded in 1999

Baltimore, Maryland, USA

10001+ employees