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Metropolitan Transportation Authority · 10 hours ago

Assistant Deputy Director- Data Operations, Analysis and Reporting

New York, NY

Full-time

Hybrid

Director/Executive

$123K/yr - $147K/yr

7+ years exp

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. This position is responsible for leading the design, development, and implementation of data-driven strategies that enhance operational performance and service delivery, overseeing people, processes, and resources to ensure accurate data analysis and reporting.

Transportation/Trucking/Railroad

Responsibilities

Lead and manage a team of technically skilled professionals, ensuring high performance, technical proficiency, productivity, and engagement. Provide clear guidance and oversight on complex technical processes, analytics, and reporting activities

Oversee all operational data, analytics, and reporting initiatives, ensuring accuracy, consistency, alignment across systems and outputs, and adherence to legal, regulatory, and organizational standards

Manage the development and governance of comprehensive data and reporting frameworks, including technical documentation, workflows, data maps, data dictionaries, and Standard Operating Procedures (SOPs) that ensure accuracy, compliance, and standardization across the organization

Monitor and validate team outputs to prevent errors and operational risks, maintaining cross-functional knowledge to support critical processes, practices, and procedures

Identify opportunities for process improvements, automation, and efficiency, translating ideas into practical, scalable solutions

Stay abreast of the latest advancements in data-driven technologies to continuously improve data utilization for analysis and reporting

Collaborate with various MNR operating departments and MTA Agency-wide technical teams as needed to integrate new technologies, applications, or tools that improve data analysis and reporting capabilities

Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential

Qualification

Data analyticsData architectureReporting toolsDatabase toolsProcess improvementTeam managementAnalytical skillsMicrosoft applicationsPerformance metricsCommunication skillsProblem solvingTime managementInterpersonal skillsTechnical documentation

Required

Bachelor's Degree in Computer science, or related field. Demonstrated equivalent experience, education, and/or technical credentials to include an additional four (4) of related experience may be considered in lieu of degree

Minimum 7 years of experience in data analytics, computer science to include five (5) of those years developing, implementing, and managing database systems, performing analysis and reporting

Minimum 5 years of experience managing staff, projects and/or programs

Strong verbal and written communication skills

Strong analytical and problem solving skills

Self-motivated and highly organized with strong time management skills

Strong interpersonal skills with the ability to foster effective teamwork; motivate and develop staff and interact successfully with all levels of the organization

Ability to make decisions in a time sensitive work environment with competing demands while performing multiple tasks

Must possess the knowledge and abilities to effectively navigate and operate within both existing and emerging data-driven systems and applications

Proficiency with current and emerging database tools and programming languages

Must possess the ability to create detailed system specifications, documentation, and standard operating procedures for technical teams and end users, ensuring alignment with established processes, procedures, and industry best practices

Must be able to adjust work schedule to accommodate special projects as necessary, including periodic night shifts and weekend coverage

Proficiency with Microsoft applications, specifically Power BI, PowerPoint, Word, and Excel, or equivalent alternatives

Advanced technical expertise in data architecture, analytics, and reporting tools

Experience in automating reporting and operational workflows

Experience leading a high-performing technical team with cross-functional responsibilities

Familiarity with performance metric design, monitoring, and analysis in an operational environment

Benefits

Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.

Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.

Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees