GCI Communication Corp. · 1 day ago
Desktop Technician II (AK on-site)
1001 Northway Drive, Anchorage, AK, 99508, US
Full-time
Onsite
Mid Level
4+ years expGCI Communication Corp. is a company providing critical services to Alaskans, and they are seeking a Desktop Technician II to offer technical support for desktop hardware, software, and operating system issues. The role involves designing and implementing IT solutions while assisting both local and remote employees and contractors.
Telecommunications
Responsibilities
Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures
Evaluate, install, configure, and test new hardware, software, and operating systems for internal employees and external contracting end-users
Troubleshoot and resolve basic and complex (standard and non-standard) hardware and software support issues to include Virus/Spyware/Malware clean-up and remediation
Create and maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories
Utilize advanced diagnostic tools to troubleshoot and resolve issues with Apple and PC computers, mobile devices, network connections, point of sale systems, printers, and IP phones to include the Quest KACE Administrative console, JAMF Apple Administrative console, and the Carbon Black Administrative console
Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repair situations, projects, and upgrades
Coordinate retail store upgrades and replacements
Repair computing hardware and document devices, i.e., HP printers and Dell computers, down to a field replaceable unit
Update status and/or resolve Tier II support tickets according to priority in Cherwell and JIRA ticketing systems, documenting root cause and detailing resolution as work is performed
Provide Tier I Desktop Technicians, Service Desk staff, and customers with formal and informal training on computer applications and hardware best practices to enhance efficiency and effectiveness
Qualification
Required
High School diploma or equivalent
Minimum four (4) years of experience in technical customer support, desktop users with hardware and/or software applications
Preferred
Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related
Telecommunications experience
CompTIA A+, CompTIA Network+, or CompTIA Security+
ITIL Foundations/ /MCP/MCDST/HDI-DST
Other telecom industry or job specific certifications
Benefits
$2,500 Hiring Bonus!
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
Company data provided by crunchbase