Hy-Vee, Inc. · 1 week ago
Bilingual Customer Service Specialist
Amber Specialty Pharmacy, S 152nd St, Omaha, NE
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrAmber Specialty Pharmacy is committed to unmatched patient care and is seeking a Bilingual Customer Service Specialist to support day-to-day customer service activities. This role involves handling inbound and outbound patient phone calls, facilitating consultations, and ensuring patient needs are met efficiently.
Organic Food
Responsibilities
Conducts prescription refill reminder calls
Responsible for inbound and outbound patient phone calls
Facilitates patient-to-pharmacist consultations
Provides assistance with all patients needs and requests
Uses problem-solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate
Keeps records of client/customer interactions and transactions
Identifies and reports to direct supervisor on all call exceptions, positive or negative, and proposes actions, if necessary, to be taken in response to the exception
Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients
Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers, communicates and coordinates with the appropriate personnel
Works closely with direct supervisor to improve assigned customer experience on the website
Uses bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed
Qualification
Required
HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information
Ability to speak another language fluently and read/write in the language
Working knowledge of the healthcare industry
High school diploma or equivalent
Must be able to remain in a stationary position up to 90% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
The ability to observe details at close range (within a few feet of the observer)
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable)
Benefits
Six paid holidays
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
Founded in 1930
10001+ employees
H1B Sponsorship
Hy-Vee, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Chairman of the Board/CEO
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
Company data provided by crunchbase