GCI Communication Corp. · 10 hours ago
Desktop Technician I (AK on-site)
1001 Northway Drive, Anchorage, AK, 99508, US
Full-time
Onsite
Entry Level
2+ years expGCI Communication Corp. is seeking a Desktop Technician I to provide technical support for desktop hardware, software, and operating system issues to local and remote employees. The role involves troubleshooting, analyzing, and resolving technical issues while maintaining documentation and assisting with equipment preparation.
Telecommunications
Responsibilities
Provide local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues
Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures
Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues
Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter
Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed
Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones
Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories
Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages
Qualification
Required
High School diploma or equivalent
Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications
Preferred
Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related
Telecommunications experience
CompTIA A+ or CompTIA Network+
ITIL Foundations/ACSP/MCP/MCDST/HDI-DST
Other telecom industry or job specific certifications
Benefits
$2,500 Hiring Bonus!
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
Company data provided by crunchbase