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Under Armour · 10 hours ago

Logistics Compliance & Claims Analyst

Sparrows Point, MD

Full-time

Hybrid

Entry, Mid Level

$54K/yr - $68K/yr

2+ years exp

Under Armour is committed to empowering those who strive for more, and they are seeking a Logistics Compliance & Claims Analyst. This role involves leading investigations and analysis of chargebacks, shortage claims, and compliance issues, while providing strategic insights and recommendations to improve operational processes.

ApparelDelivery ServiceFitnessInnovation ManagementInternetShoppingSporting Goods

No H1B

Responsibilities

Conduct comprehensive investigations into chargebacks submitted by major retail partners (e.g., DSG, Kohl’s, Academy, Bass Pro, Amazon). Analyze data at the carton and order-entry level to determine accuracy and accountability across departments, shifts, and individual teammates. Provide detailed findings and strategic recommendations to Compliance Specialists for validation or dispute

Lead in-depth research into customer-reported shortages, including missing cartons or entire shipments. Collaborate with cross-functional teams (Routing, Shipping, Exceptions, ICQA) to trace product movement and validate claims. Provide evidence-based reports with the Claims Team for resolution

Develop and present weekly, monthly, and quarterly reports to senior leadership highlighting chargeback trends, financial impact, and opportunities for operational improvement

Provide weekly updates to the Compliance Team on root causes of chargebacks. Maintain and update Compliance Standards documentation for all UA customers, ensuring alignment with processing, packing, and shipping requirements

Evaluate late shipment chargebacks by analyzing PO timelines, inventory availability, and distribution center performance. Deliver actionable insights to support dispute resolution and process improvement. Design and maintenance of daily auditing and cleaning protocol for the DH Panda system. Monitor label quality and maintenance in manual manifest areas to ensure compliance

Conduct weekly audits within the distribution houses to identify staging and palletizing errors. Provide recommendations for corrective actions and process enhancements

Partner with Shipping, Routing, and Account Services teams to resolve BOL and product information requests. Serve as a subject matter expert on compliance and claims-related matters

Qualification

Chargeback AnalysisFreight Claims HandlingShipping RegulationsData AnalysisSAPWMSTableauAnalytical SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsNegotiation Skills

Required

Bachelor's Degree or combination of education and relevant experience

Two+ years warehouse operational experience

Strong understanding of domestic and international shipping regulations (DOT, FMCSA, TSA, Customs, Import/Export compliance)

Familiarity with freight audit processes, claims management, and carrier agreements/contracts

Working knowledge of MSOffice with advanced Excel skillset and interpreting data/metrics

Excellent analytical and problem-solving skills with high attention to detail

Strong organizational and time management abilities; capable of handling multiple priorities and deadlines

Effective verbal and written communication skills, with ability to work cross-functionally with carriers, vendors, and internal teams

Negotiation and conflict-resolution skills for managing claims disputes with carriers and insurers

Ability to interpret and apply transportation contracts, tariffs, and compliance standards

Commitment to accuracy, compliance, and continuous improvement in logistics processes

Strong communication skills with the ability to work within a team and support team objectives

Preferred

Prior experience handling freight claims (loss, damage, shortage, OS&D) and/or transportation compliance preferred

Experience with SAP, WMS, Tableau

Benefits

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community

Under Armour Merchandise Discounts

Competitive 401(k) plan matching

Maternity and Parental Leave for eligible and FMLA-eligible teammates

Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being