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1st Advantage Federal Credit Union · 1 day ago

Application Support Specialist II

Yorktown, VA

Full-time

Onsite

Senior Level

5+ years exp

1st Advantage Federal Credit Union is currently seeking a full-time Applications Support Specialist II to support their Technology department in Yorktown, Virginia. The role involves maintaining and optimizing critical business software applications, providing Tier II support, managing software deployment projects, and collaborating with internal teams and external vendors to resolve technical issues.

BankingFinanceFinancial Services

Growth Opportunities

Hiring Manager

Nissim Yaltzindeg

Responsibilities

Experience supporting and administering Fiserv DNA core banking systems, including configuration, troubleshooting, user management, and coordination of vendor support for system updates and enhancements

Familiarity with credit union or financial institution operations preferred, with a strong understanding of Fiserv DNA core banking workflows such as deposits, lending, member services, and accounting

Provide advanced (Tier II/III) support for complex, high-impact application issues, performing root cause analysis and developing long-term solutions. Act as a subject matter expert and escalation point for the Service Desk and junior support staff

Actively contribute to the planning, coordination, and execution of system upgrades and major application initiatives, ensuring alignment with organizational goals and minimal disruption to operations. Support project leads by managing assigned tasks, facilitating communication, tracking milestones, and assisting with risk identification and mitigation

Serve as a technical advisor and liaison between IT and cross-functional business units, leading the support, optimization, and integration of complex core applications. Partner with business leaders to assess evolving needs and translate them into scalable application strategies and enhancements

Drive continuous improvement by proactively identifying opportunities to streamline business processes and enhance application performance, leveraging automation, integration, and emerging technologies. Able to lead new indicatives for innovative solutions. Develop and maintain technical documentation, training materials, and knowledgebase content to support knowledge transfer and application literacy across the organization. Mentor and train Level I Specialists and other team members

Complete scheduled upgrades and maintenance for key business applications (e.g., IMM, MeridianLink, DNA, Nautilus, etc.)

Collaborate with business units to fully leverage and enhance existing and upcoming application functionalities

Provide daily support for core banking operations, including routine tasks and scheduled processes, while assisting the Service Desk with escalated application issues and third-party vendor management

Effectively participate in, and complete projects involving IT initiatives and business applications

Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun

Qualification

Fiserv DNA core bankingTier II/III supportMicrosoft Windows ServerIT ticketing systemsRemote support toolsCommunication skillsSelf-learning abilityProject management

Required

Five years to eight years of similar or related experience

A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree)

Strong written and verbal communication skills, adaptable to different audiences

Ability to self-learn and work independently with minimal supervision

Effective at managing multiple priorities and projects simultaneously

Proficient in supporting Microsoft Windows Server and desktop environments, including basic server and admin troubleshooting

Demonstrated experience with specialized ancillary line of business applications in support of critical business functions

Experience using IT ticketing systems for tracking and resolving issues

Comfortable supporting batch jobs, file imports, and report generation for core business applications

Comfortable with remote support tools (e.g., Remote Desktop, TeamViewer)

Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy