North Carolina Agricultural and Technical State University · 5 days ago
Technology Support Analyst
Greensboro, NC
Full-time
Onsite
Entry Level
$60K/yr - $63K/yr
1+ years expNorth Carolina Agricultural and Technical State University is a public, land-grant, doctoral research institution recognized for its leadership and excellence in STEM education and research. The Technology Support Analyst role is designed to provide IT support to faculty and staff in the College of Agriculture and Environmental Sciences, managing hardware and software needs while ensuring efficient operations within the department.
EducationHigher EducationUniversities
Responsibilities
Manages and coordinates on-going hardware and software needs of the CAES , to include repair, acquisition and software installation and help desk functions
Provides technical support to staff, faculty, administrators, and students in assigned buildings: Carver, Sockwell, Child Development Lab, and University Farm administrative staff
Serves as back-up to the assigned Technical Support Analyst in the other buildings in the College such as Coltrane, Webb, Benbow, and C.H. Moore
Supports these departments: Center of Excellence in Post Harvest Technology at Kannapolis, Department of Natural Resources & Environmental Design, Animal Science, Family Consumer Sciences, Ag Business & Applied Economics, Agriscience Education, Ag Research Station and Cooperative Extension
Conducts informal training sessions on new software and applications related to CAES functions
Creates brief tutorials and training documents with screenshots of procedures that are needed to operate equipment
Performs routine and non-routine diagnostics and maintenance on these operating systems: Windows Server 2012, 2008, Print Manager, System Center Configuration Manager ( SCCM ), Windows 11, and Windows 10
Understands the diagnosis and time needed to make labor-intensive corrections of these systems; corrections are found via an event manager software, which sends an alert to email
Tests servers weekly, usually after 5 pm when users are not affected
Modifies, upgrades, and patches the following systems and software: Windows 10, System Center Configuration Manager ( SCCM ), System Center Operations Manager, Microsoft Project, Lumion 3d software for Landscape architecture, Netop Vision for Agri-Business (Browser control software for locking the browser during Exams), Sketch up, AutoCAD, Smart Notebook software for Natural Resources, Ag-Education, and Bio-Engineering, and Adobe Creative Cloud, SPSS , SAS
Resolves most incident tickets escalated to the Technology Support Analyst, which are submitted in the form of daily email requests numbering 3-10 a day and 9-250 per month
Creates and transfers document, develop small databases, calculate statistical analysis to support office functions
Researches new technologies being implemented
Supports various software and programming packages which requires familiarity with manipulation of data between packages or with other computer systems
Uses appropriate guidelines and manuals for certain problems with software and hardware, or consults with technical support at other locations for resolution
Improves efficiency of systems assigned to meet client needs
Observes system processes to note problem execution or errors and initiate corrective actions
Upgrades desktop computers for Research Faculty and Staff, Cooperative Extension Faculty and Staff, with the most current operating systems, fastest processors, and solid state hard drives for greater productivity
Automates the installation of operating system images on computer systems to one process versus multiple processes
Manages individual accounts to maximize server space for greater operational efficiency
Makes contacts with vendors to determine best options for change recommendations and implementations
Documents procedures and solutions on the website, which provides basic procedures and information
Documents other solutions on a shared drive
Reports incidents using the TeamDynamix Ticketing System for follow up and solution documentation
Maintains a database file that includes all information relating to computer equipment
Generates reports that pull up information by person, location, property numbers, vendors, etc
Develops and/or coordinates training for CAES faculty and staff and keeps records to determine training needs and technical competency levels
Conducts research to determine suitability for our systems
Manages server accounts, shared network resources and network support for CAES
Maintains familiarity with Windows NT Domain consisting of four domain controllers: Dec ALPHA (Primary Domain Controller), Intel based 500 Mhz+ (Backup Controllers)
Provides recommendation on expenditures for equipment and software to meet the information needs of the organization
Writes programs/code for testing and implementing processes on servers
Understands Voice over Internet Protocol (Voip), Computer configurations including operating systems – applications – and infrastructure, Networking and configuring IP addressing, Internet Connectivity
Understands Audio/Video, Skype, Office Suites, Operating Systems, Server Management, Active Directory, and building your own Ethernet networking cables
Provides computer configurations including operating systems applications and infrastructure
Understands print management to assign users and levels of access and control
Understands how to assign IP addresses and associated devices
Understands wireless system technology and providing levels of access to users
Understands Android and Mac based phone systems for connectivity and access to wireless network
Creates cables for internet access in laboratory and office environments
Maps CAES servers based on location of clients for connectivity to university networking systems to provide access to faculty and staff
Applies knowledge of server configuration (virtual or physical), virtual private network ( VPN ) for remote access to servers to diagnose and solve problems, data pathways between multiple servers, and configurations to implement backup processes
Consults with a variety of clients within the College of Agriculture and Environmental Sciences, including Administrators (Deans), Directors, Department Chairs, on all matters relating to computer needs and use, to include selection, maintenance and long-range planning
Requests for consultation also come from individual staff, faculty, and students
Interacts with colleagues on the CAES IT Team, University ITS , vendors, and with clients (Administrators, Faculty, Staff, and students)
Asks pertinent questions, listens carefully, and communicates clearly, often in non-technical terms
Qualification
Required
Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience
All degrees must be received from appropriately accredited institutions
Experience with the systems and software referenced in the position description
Excellent written and verbal communication skills
Benefits
Accrued Vacation and Sick Leave for Eligible Employees
Community Service Leave
Aetna – State Health Benefits of North Carolina
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
12 Paid Holidays
Teachers and State Employees Retirement System ( TSERS )
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program ( EAP )
Campus Recreation Center Discount
University Bookstore Discount
And more
Company
North Carolina Agricultural and Technical State University
North Carolina Agricultural and Technical State University is a public, land-grant, doctoral higher research university.
1001-5000 employees
H1B Sponsorship
North Carolina Agricultural and Technical State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (11)
2023 (21)
2022 (5)
2021 (23)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$67.22MKey Investors
North Carolina Department of Information TechnologyNational Institute of Food and AgricultureNational Institutes of Health
2024-06-18Grant· $0.3M
2024-05-17Grant· $0.6M
2023-09-07Grant· $5.8M
Leadership Team
J
Jinsheng Xu
Associate Professor
Recent News
2025-04-19
Triad Business Journal
2025-03-10
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