REGAL · 1 day ago
Director, AI Customer Strategy
New York, New York
Full-time
Hybrid
Director/Executive
$175K/yr - $250K/yr
6+ years expRegal is an AI Agent Platform that transforms customer communications with innovative AI Agents. As the Director of AI Customer Strategy, you will lead customer launches, manage a team, and define strategies to operationalize AI for clients, ensuring measurable impact and success metrics are achieved within the first two weeks of deployment.
Artificial Intelligence (AI)Enterprise SoftwareGenerative AIMarketing AutomationSales AutomationSMSSoftware
Responsibilities
Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
Define success metrics and ensure every AI Agent drives measurable business outcomes
Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
Define and continuously refine Regal’s playbook for implementation excellence
Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
Qualification
Required
6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
Benefits
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
401k Plan
Paid parental leave
Pre-tax commuter benefits
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!
Company
REGAL
Regal is the AI Agent Platform. Transform your customer communications with AI Agents that are personalized to your company and customers.
51-200 employees
H1B Sponsorship
REGAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$82.1MKey Investors
Emergence Capital
2024-10-30Series Unknown· $40M
2022-09-07Series A· $38.5M
2021-01-01Seed· $3.6M
Leadership Team
Alex Levin
Co-Founder & CEO
Rebecca Greene
Co-Founder
Recent News
2025-12-09
2025-11-19
2025-11-19
Company data provided by crunchbase