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Nametag · 10 hours ago

Technical Customer Engineer (Technical Support & Escalation Engineering)

United States

Full-time

Remote

Entry, Mid Level

$120K/yr - $160K/yr

2+ years exp

Nametag is a category leader in identity verification, security, and account protection. They are seeking a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues, focusing on diagnosing complex integration problems and collaborating with the core engineering team to drive fixes into production.

Identity ManagementPrivacySecurity

Responsibilities

Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments

Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load

Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance

Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release

Gather structured context and relay actionable insights to engineering for long-term fixes

Recommend integration best practices across authentication flows, REST APIs, and IAM platforms

Improve internal support tooling, documentation, and runbooks based on recurring patterns

Surface common pain points and influence product priorities

Qualification

GoTypescriptDebugging skillsIAM platformsREST APIsScripting toolsClient facing experienceProblem solving

Required

2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles

Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders

Strong debugging skills across APIs, backend integrations, or authentication workflows

Comfort writing lightweight scripts or tools to diagnose and unblock issues

Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar

Preferred

Experience with primary languages (Go, Typescript) and some experience in a few of the other common platforms our customers use (Python, Ruby, that kind of thing)

Experience with REST APIs, OAuth, Webhooks

Experience with authentication and identity workflows (OIDC, SSO, Token Exchanges)

Experience with scripting or debugging tools in Python, Node.js, Bash, or similar environments

Experience with identity platforms: Okta, Microsoft Entra, Duo, Auth0, Ping, and custom IAM stacks

Experience with systems: AWS, CloudFormation, Postgres, Docker, GitHub Actions, modern observability stacks