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TARGAN Inc. · 1 day ago

Regional Service Manager

Triangle Area

Full-time

Onsite

Senior Level

7+ years exp

TARGAN Inc. is seeking a Regional Field Service Manager to oversee regional field service enablement and operational readiness. This role involves managing training programs, service operations, and performance metrics to ensure efficient service delivery at customer hatcheries.

AquacultureBiotechnologyInnovation ManagementLife Science

Responsibilities

Manage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training

Manage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency

Manage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations

Coordinate with Engineering, Manufacturing, Systems Engineering, and R&D to ensure training materials accurately reflect current products, tools, and field service procedures

Manage the training budget, including personnel, equipment, tools, and consumables

Define, track and report training and service enablement KPIs to measure program effectiveness and technician readiness

Manage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation

Work with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time

Manage quality, reliability, and process improvement initiatives focused on standardization and field execution

Manage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards

Manage regional field schedules to ensure proper hatchery coverage and service execution

Hire, onboard, and manage a regional team of Field Service Technicians (FSTs)

Manage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions

Manage technical and soft-skill training for FSTs to align with the installed product base

Coordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement

Manage regional field inventory processes, including reporting, cycle counts and asset control

Qualification

Field service managementTechnical training oversightBudget managementAnalytical skillsDocumentation controlProcess improvementMicrosoft OfficeFluency in EnglishSoft skills

Required

Demonstrated experience managing field service or technical operations teams

Proven experience managing and developing field-based direct reports

Strong ability to manage technical problem-solving in complex operating environments

Experience managing standardized processes, documentation, and training programs

Financial management experience including budgeting, cost tracking, and forecasting

Strong analytical, organizational, and documentation skills

Ability to manage multiple priorities in a fast-paced, field-driven environment

Self-motivated, execution-focused, and results-oriented

Bachelor's degree in engineering, business, or related field (or equivalent experience)

7+ years of experience in field service, engineering, maintenance, or related roles

Minimum 3 years of experience managing or supervising direct reports

Advanced proficiency in Microsoft Office (Excel, Word, Outlook)

Valid driver's license and ability to meet travel requirements

Fluency in English required

Benefits

Annual bonus

Employee stock options

Comprehensive health benefits

Life and disability insurance

Paid parental leave

Highly competitive paid time off

Company

TARGAN Inc.

Based in Raleigh, NC, TARGAN is an AgTech company, transforming animal health and productivity globally within the poultry, livestock, and aquaculture sectors.

Founded in 2011

Morrisville, North Carolina, USA

51-200 employees