ABI Document Support Services · 19 hours ago
Director of Operations
Tomball, TX
Full-time
Onsite
Mid, Senior Level
5+ years expABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. The Director of Operations is responsible for the overall performance of the company’s operational success, focusing on the development and implementation of operational processes and ensuring high-quality service delivery.
Financial Services
Responsibilities
Responsible for the overall operations of the company and coordinating the development, implementation and monitoring of all operational processes and procedures
Actively participate in the preparation of short and long term planning and budget development to support strategic goals and growth objectives
Provide strategic vision and planning for existing services and aids in the development of new products and services
Review financial results through various resources to measure productivity and ensure operations are in line with the company’s financial goals and objectives
Oversee the management of all operational staff and directly supervise all members of the operational management team
Work directly with management to ensure the execution of staff scheduling, distribution, production and completion of all work is achieved
Work effectively with leaders in other departments across the company to achieve operational, sales, financial, and strategic goals
Manage the development, implementation and review of all training programs and quality assurance
Conduct research and quality assurance review of products and technologies to determine quality and effectiveness and make adjustments and or recommendations for changes to enhance the efficiency and profitability of the company
Provide advice, training and/or necessary support for various project assignments as required
Plan and organize departmental meetings as needed and actively participates in all managerial meetings as required
Communicate pertinent information regarding the status of the company to all appropriate individuals within the company
Ensure the management of all office needs including, but not limited to, client service contacts, vendor contracts, maintenance requirements, etc. is managed by the proper members of management
Ensure compliance of all required recordkeeping, including, but not limited to, client contracts, vendor contracts, and employment records
Represent the business unit at all meetings to both internal and external audiences, including presentations via phone, webinar, and/or in-person
Ensure all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations
Perform miscellaneous duties as assigned by the management
Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws
Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards
Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary
Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed
Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees
Creating and implementing plan to meet department’s goals and metrics based on workload and client needs
Communicating change effectively and supporting those affected by change
Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management
Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management
Actively participating and successfully conducting annual performance evaluations
Qualification
Required
Bachelor degree in business management or related field
Five years' experience in management; or equivalent combination of education and experience
Strong knowledge of claims management relative to workers' compensation, no-fault, liability, and disability
Must have strong knowledge of business development, budgeting and strategic planning
Demonstrates exceptional communication skills by conveying necessary information accurately, listening effectively and seeking clarification when needed
Ability to follow instructions and adhere to upper managements' directions accurately
Must use good judgment and include the appropriate people in the decision-making process
Must be knowledgeable in multiple software programs, including, but not limited to, Microsoft Word, Outlook, Excel, and the Internet
Ability to collect and research data to analyze complex or diverse information
Must use intuition and experience to design work flow procedures and process solutions
Must be able to maintain confidentiality
Must be able to demonstrate and promote a positive team -oriented environment
Must possess the ability to manage and direct change, delays, or unexpected events appropriately
Preferred
Bachelor degree in business management or related field preferred
Five years' experience in management; or equivalent combination of education and experience preferred
Strong knowledge of claims management relative to workers' compensation, no-fault, liability, and disability preferred
Benefits
Medical
Vision
Dental
Paid time off
401k
Company
ABI Document Support Services
ABI is a national provider of record retrieval, document management and electronic summary services to the property and casualty insurance.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-01-13Acquired
Company data provided by crunchbase